Thin Client Buffers When Searching at 16x’s and Higher Speeds

Description When watching search back in the Exacq WebService Thin Client at high speeds for longer duration’s the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x’s speed and higher. Product exacqVision Web Service… Continue reading Thin Client Buffers When Searching at 16x’s and Higher Speeds

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

Can the Web Server run on an Exacq NVR

Yes, All of the NVR’s we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example… Continue reading Can the Web Server run on an Exacq NVR

Changing the Logging Level for exacqVision Web Server

Description  At times is may be necessary to change the exacqVision Web Server Logging Level.  By far the most common usage is changing from the default Error logging level to Debug and then back again.    Product  exacqVision Web Server   Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes… Continue reading Changing the Logging Level for exacqVision Web Server

Web Service event monitoring information not provided

Description Retrieving event monitoring information from the web service is broken in 8.4. Currently, requests to eventmonitoring.web will return an empty profile list, independent of any configured event monitoring profiles. Note: This directly affects the registration and receiving of push notifications in mobile. <br> Version Introduced <br> Platform Web Service / All <br> Steps to reproduce <br>… Continue reading Web Service event monitoring information not provided

Manually Configuring HTTPS for Web Service Certificate and Key Path

The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. NOTE: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured. <br> Products <br> Steps <br>

Using exacqVision Web Service with Edge Cameras

Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine. The web service can be run on other machines but you will need to enter the… Continue reading Using exacqVision Web Service with Edge Cameras

Using SSL with exacqVision Web Service (Linux)

Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. <br> Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two key… Continue reading Using SSL with exacqVision Web Service (Linux)