Tag: exacqVision Storage

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Knowledge Support Support exacqVision Server Categories exacqVision Hardware Products

Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Description 

We have seen cases on NVRs running Windows 7 where a  drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep

Product 

  • exacqVision Server 22.12.5.0
  • exacqVision Server 23.03.1.0
  • Microsoft Windows 7

Steps to Reproduce 

Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab

Expected Results 

All drives listed are high-lighted in green and have a status of Healthy

Actual Results 

One or more drives are high-lighted in orange and have a status of Needs Prep

Solution

Validate

Before going ahead with the following workaround, you must first confirm that the Needs Prep status is false

  • Using File Explorer access the contents of the effected drive(s)
  • Confirm that recent video files (those ending in .ps) are present and can be played back
  • If the drive is not accessible then it should be prepped
  • If video is present and can be played then DO NOT RUN PREP, go ahead with the workaround

Workaround

WARNING: This change is not permanent and will be overwritten during an exacqVision Server update! If necessary it can be re-applied

  • Stop the exacqVision Server Service
  • Open Notepad++ or a similar text editor as an Administrator
  • Open the file “C:\Program Files\exacqVision\Server\scripts\sysinfo.ps1”
  • Locate the line containing write-stdout ("drive-needs-prep=1") (typically line 288)
  • Comment out the line by adding a # at the beginning of the line
  • It should now be # write-stdout ("drive-needs-prep=1")
  • Save the file
  • Start the exacqVision Server Service

Branch Build 23.06.3032801 is available and confirm fixes the issue.
September 2023 release should house this fix.

AES-427

Categories
Video Library Configuration exacqVision Client exacqVision Server Youtube Video Library Categories Products

Storage

Storage NEW
This video will introduce you to the controls available on the Storage page, which allow you to monitor the health and control which drives are written to. Gain an informed understanding of the Expiration Configuration settings and the retained amount of data stored on your system. Use the Extended tab to optionally connect to a networked iSCSI storage device to expand your total amount of recording capacity.
Categories
Knowledge Support Support exacqVision Server Categories Products

Expected recording retention does not match actual/estimated recording retention

Description 

The expected recording retention time, calculated prior to system selection and purchase, does not match actual/estimated recording time, causing stored footage to expire sooner than expected.

Product 

  • exacqVision Server

Expected Results 

Example: The server will be able to store 30 days worth of footage.

Actual Results 

Example: The server will not be able to store 30 days worth of footage.

Solution

Firstly, be sure the current camera recording settings and bitrates match those used in your system’s configuration calculations prior to purchasing the system.

Second, compare the maximum bitrate and the current bitrate. If the current bitrate is well below the max bitrate then the issue doesn’t lie with the bitrate/quality settings. If however the current bitrate is constantly hitting the maximum bitrate limit then it is related to this issue.

To resolve this high bitrate issue you can try dropping the bitrate to a lower amount, adjusting the framerate so less images are captured per second. Consider dropping the quality of the footage if applicable and reducing the resolution of the captured footage. This will allow the server to store the required quota of footage.

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