exacqVision Files

IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics

To view and export ExacqVision system log files, complete the following steps in ExacqVision Client:

Enter Configuration mode by clicking the gear icon from the upper toolbar.
Select your System name in the site navigation tree to open the System Information page.
Navigate to the System Log tab.
Select a Start date and time for the log search (as shown below).
Select an End date and time for the log search.
Select the System Log Level from the drop-down list to determine the type of log information you want to view.
- Critical – displays only critical level log entries
- Error – displays error and critical entries
- Warning – displays warning, error, and critical entries
- Verbose – displays all log levels listed above, plus informational only entries
- Debug – displays all log levels listed above plus additional debugging information usually only needed for support purposes
Click Search. The results will be displayed in the fields to the right. These may be sorted by clicking on the corresponding column headers for review.
To save the search results for later review or to send to others, click Export.
Select a name and location and click Save to export the file.