Tag: exacqVision Client

Exporting Video to a Network Share

In order to export to a network drive, you first have to Map it. To Map a Network drive go to File Explorer in Windows. 1. Open File Explorer from the taskbar or the Start  menu, or press the Windows logo key  + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.  3. In the Drive list, select a drive letter.… Continue reading Exporting Video to a Network Share

Directory Could Not be Created – Symbolic Linking Error 17

When exacqVision Client starts, it looks for a folder named “exacqVision Files” inside the directory of the currently active user. If it doesn’t find one, it creates the directory for exported video. On exacqVision systems, the masterscript creates a symbolic link here that directs data to the “/mnt/export/admin” directory so that exported video does not… Continue reading Directory Could Not be Created – Symbolic Linking Error 17

S-Series will not allow configuring volumes via the exacqVision client

If you are configuring your S-Series volumes from the exacqVision client, but they will not initialize, do the following: Check to see if the StorCLI binary is in your path. This is the program that allows exacqVision server to communicate with, and configure drives from the exacqVision client. $ ls /usr/local/bin/storcli If no results are… Continue reading S-Series will not allow configuring volumes via the exacqVision client

exacqVision Client slowdown on the System Information page w/ large numbers of connected users

Product exacqVision Client 7.6 and earlier <br> Description When a large number of users are connected to the server, the System Information page can slow down, causing the screen to hang and the cursor to “hourglass”. This can happen with heavy Exacq Mobile 3 usage since Video Push was introduced, as the web service makes… Continue reading exacqVision Client slowdown on the System Information page w/ large numbers of connected users

Getting server lists for exacqVision Client may connect to a server more than once

Description If there are two different servers with the same server name in two different groups in ESM, it is possible that the client sync with ESM will pull in the server at different times during the continuous sync with ESM (every 5 minutes) by confusing the group hierarchy of the same named servers.To workaround… Continue reading Getting server lists for exacqVision Client may connect to a server more than once

Seeing “invalid date/time” or “invalid time server” Client Error Messages

Seeing “invalid date/time” or “invalid time server” Client Error Messages——————————————————————————————————–When either of these error messages are displayed by the client, you can follow the appropriate following troubleshooting steps, depending on whether the system is Windows-based or Linux-based. <br> Windows: – Due to how server generates XML, the only conceivable causes are:     – CTimeManager::GetTimezone() returning false,… Continue reading Seeing “invalid date/time” or “invalid time server” Client Error Messages

Configuring DS6716HQHI Encoder Streams

The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. <br> Symptom When connected to a Hikvision DS-6716HQHI encoder, user sees seemingly random drops of video streams for a second or two. <br> Problem When this device detects motion, the encoder switches from the… Continue reading Configuring DS6716HQHI Encoder Streams