From the administrative instances manager (https://admin.exacq.net/instances.php) locate the desired instance
In the Actions drop down menu select,Update ESM and choose the desired time zone in the Select a time zone drop down menu and click Okay
Tag: exacqCloud
There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message.
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If this happens
- get the esm logfiles.
- open logfile-websevice file
- verify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))”
If the message above is in the log file, restart the solr service.
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Restarting solr service on Windows
- open up the windows task manager
- click services tab
- find solr Jetty service
- restart solr Jetty service
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Restating solr service on Linux
- Open linux terminal application
- Type “sudo restart ESMWebservice”, OR “sudo /etc/init.d/ESMWebservice restart”, which will restart webservice and sorl service.
Once solr has restarted, verify that you can search for a server name on the ESM dashboard.
To add a new server to the Integrator Services Portal(ISP) instance you will need a thick client connection to the server.
Proceed to the server outbound connection tab:
- Click on Configure to enter your Portal credentials.
Portal credentials are provided when your dealer ISP instance is created. If you don’t have a portal account submit your information at https://exacq.com/contacts/form/ - You can also reset your password for the portal using the Reset password link
- Enter your ISP credentials if you are not already logged in.
- The new server will show up as connected in your dealer ISP instance.
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