Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4.
All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server.
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Important Note
To send audio to an exacqVision Server using the mobile site, accessed via a web browser, the device or computer that is being used must have a microphone connected, the service must be hosted using HTTPS, and the site must be accessed via HTTPS. If you are accessing the mobile site over HTTP the option to send audio is not available due to browser security constraints.
The external VGA/DVI monitor adapter for a first-generation iPad is not compatible with Exacq Mobile 3. However, the adapter for iPad 2 is compatible with Exacq Mobile 3.
Exacq Mobile 3 receives live and recorded video from the exacqVision Web Service that is connected to the exacqVision recording application.
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The Exacq Mobile 3 app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision server, search for recorded video, and more. To access your exacqVision server over the internet from Exacq Mobile 3, additional configuration is required. The exacqVision Web Service must be installed and configured, and the web server must be accessible through the internet.
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The following steps provide an overview of the process required to deploy Exacq Mobile 3 in your environment:
The web service can be installed on the Exacq NVR server or on a separate server. See the exacqVision Web Service User Manual for more details on installation and configuration.
By default, the exacqVision Web Service listens on port 80. This can be modified as needed. NOTE: A static IP address or DNS name resolution for the web server is recommended to ensure clients can consistently connect from the Internet.
Install and configure the Exacq Mobile 3 application on your device. Compatible devices and configuration steps are described in the Exacq Mobile 3 User Manual.
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If you have completed these steps but you cannot see video from Exacq Mobile 3, perform the following troubleshooting steps until the issue is resolved:
On the web server, open a browser and go to the address 127.0.0.1. (If you have changed the port from the default of 80, add a colon and the port number, such as 127.0.0.1:81.) If the exacqVision Web & Mobile Solutions login page does not load, the exacqVision Web Service is not running or is not properly configured on the server.
If the page does load, open the web browser on your mobile device using the cellular data connection instead of WiFi. Load the externally accessible web address of the web server. If the exacqVision Web & Mobile Solutions login page does not load, the name resolution or internet connectivity of the web server is not properly configured on the server.
If the page does load, open the Exacq Mobile 3 app and confirm the address and port settings for your server.
