Tag: Exacq Mobile 3

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Mobile OEM Toolkit produces invalid iOS packages when the OEM does not include support for Push Notifications

Affected platforms

Mobile OEM Toolkit v1.3.1.8525

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Symptom

If an OEM is attempting to create an iOS package using the Mobile OEM Toolkit v1.3.1.85257 and does not have their iOS provisioning profile set up for Push Notifications, the OEM will be unable to submit the application to iTunes Connect.
This script error will cause the web client to stop processing, displaying no servers loaded in the server list and rendering the web client non-functioning.

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Workaround

Set up Push Notification support and update the provisioning profile used to generate the OEM toolkit iOS package.

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Resolution

Update to OEM Toolkit v1.3.2.86528

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization

Description

Enabling and then Disabling a Web Service multiple times within Exacq Mobile 3 during the connection process can prevent the servers from being retrieved.

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Version Introduced

  • Exacq Mobile 3, version 8.0

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Platform

Mobile-All

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Steps to reproduce

  • Add a Web Service
  • Toggle the Web Service from Enable to Disable back to Enable while it’s connecting
  • Expand the Server List

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Expected result

The Server List is displayed

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Actual result

The Text ‘Unable to retrieve servers’ is displayed

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Work Around

Disable and then Enable the web server again to display the server list correctly.

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked

Description

After attempting to add an already added web service if the Apply button is clicked twice it will be unable to be clicked again until all the text is removed from the input.

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Version Introduced

Exacq Mobile 3, version 8.0.0

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Platform

Mobile-All

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Steps to reproduce

  • Add a web service that has already be added
  • Click Apply
  • Click Apply a second time

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Expected result

The Apply Button can be pressed

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Actual result

The Apply Button cannot be pressed

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Work Around

Focus on a different input and then return to the address input.

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Server-side digital PTZ is not restored on resume

Description

When reopening the Exacq Mobile 3 app, the previously set cameras are reloaded into the live page. During this process, server-side digital PTZ (dewarp) is not restored, leaving the camera in the default state.

Note: This is for server-side digital PTZ only (i.e. dewarp only). Pinch-to-zoom functionality is properly restored on resume.

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Version introduced

Exacq Mobile 3, version 3.3.8

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Platform

Mobile / All

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Steps to reproduce

  1. Select a digital PTZ camera (I used the FE8172V Fisheye on vivotek.exacq.com).
  2. Perform a server-side digital PTZ action.
  3. Return to the main panel.
  4. Suspend the app.
  5. Resume the app.

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Expected result

The digital PTZ settings are restored.

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Actual result

The digital PTZ settings will not be restored.

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Work Around

Re-apply the digital PTZ settings after restarting.

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Version Fixed

Unknown

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Exacq Mobile 3 Unable to Connect on iOS

Issue

Exacq Mobile 3, version 20.06, has additional restrictions for service connections on iOS.  Apple recently deprecated UIWebView in favor of WKWebView requiring an update to the exacqVision Mobile to use WKWebView.  One of these restrictions is the requirement of CORS support for all requests.  The web service does not include these headers when performing a HTTP -> HTTPS redirect, causing the connection to fail on iOS.  

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Workaround

Steps to Reproduce
1. Configure the web service HTTP Policy to “Redirect to HTTPS”.2. In Mobile, add the web service explicitly listing the HTTP protocol (e.g. http://webview.exacq.com).3. The connection will hang on “Connecting” for a long period of time and eventually display “Unable to connect…”.WorkaroundEither don’t include the protocol (e.g. webview.exacq.com) or explicitly list the HTTPS protocol (e.g. https://webview.exacq.com) when adding a web service.

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Resolution

A fix for this issue is scheduled for 20.06  

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Version Affected

Exacq Mobile 3, version 20.03

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Version Fixed

Scheduled for Exacq Mobile 3, version 20.06

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Panels repopulate after clearing on server initialization failure

Description

After opening the application if the panels are cleared before a server initialization fails the panels are repopulated.

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Version introduced

  • Exacq Mobile 3, version 8.1.12

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Platforms

Mobile – All

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Steps to reproduce

On Exacq Mobile 3

  1. Open the application
  2. Navigate to the Configure Web Service page
  3. Add a server that will fail to connect
  4. Return to the views page
  5. Select a camera for one or more panels
  6. Close the application
  7. Reopen the application
  8. Clear panel(s)
  9. Wait For server initialization to fail

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On Browser

  1. Open the application
  2. Navigate to the Configure Web Service page
  3. Add a server that will fail to connect
  4. Return to the views page
  5. Select a camera for one or more panels
  6. Refresh the page
  7. Clear panel(s)
  8. Wait For server initialization to fail

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Expected result

The panel(s) remain cleared

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Actual result

The panel(s) are repopulated

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Workaround

Clear the panels after the server initialization has failed.

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Version fixed

Unknown.

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Categories
User Guides Documentation exacqVision Mobile Categories Products

Exacq Mobile 3 User Manual

exacqVision-Mobile-User-Manual-20.12.pdf
Categories
User Guides Documentation exacqVision Mobile Categories Products

Exacq Mobile 3

exacq-Mobile.pdf
Categories
Knowledge Support Support exacqVision Mobile Categories Products

iOS Mobile App unable to connect to web services using HTTP domain name

Issue

With the 20.09 release of Exacq Mobile 3, iOS users are unable to connect to web services if using a domain and HTTP (e.g. ​http://illustra.exacq.com).

This does not affect other routes for connecting to the web service: TLS (HTTPS) and IP-based connections will work as normal.

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Workaround

  • Enable TLS on the web service and access via https (e.g. https://illustra.exacq.com).
  • Connect to the webservice by IP (e.g. http:/207.67.123.202 for http://illustra.exacq.com).
  • Enable the relay on the web service and access using the relay address.

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Version Affected

Exacq Mobile 3, versions 20.09.0 – 20.09.7

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Version Fixed

Exacq Mobile 3, version 20.09.114

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Exacq Mobile 3, version 9.2 May Force Re-Login

Symptom:

Exacq Mobile 3, version 9.2, forces user to re-login to server.

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Problem:

If a mobile user is connected to an exacqVision Server that is on a non-default port (22609), when updating to 9.2 the information stored for that server will be reset. This includes the following:

  • Saved login credentials
  • History (Last used/Frequently used)
  • Security integration login tokens
  • Client-side views
  • Camera PTZ speed settings

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Solution:

This is a one-time issue. After re-logging into the server all new settings will persist. 

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