Tag: Exacq Mobile 3

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Knowledge Support Support exacqVision Mobile Categories Products

Replay button on event monitoring card does not always work with view targets

Description

Pressing REPLAY on an event monitoring event card where the event action was show view does nothing if the user is logged in to the systems(s) for all cameras in the given view

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Tested Version

  • Exacq Mobile 3, version 7.6.3

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Platform

All

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Steps to reproduce

  1. Create an event monitoring profile on a system with the following configuration:
    • Show Event Monitor List Checked
    • Show Newest Event Checked
    • Type: View
    • Client Action: Source (any) Target Switch View
  2. Open the Exacq Mobile 3 application
  3. Add a web service with the system that has your event monitoring profile
  4. Log in to the system with the event monitoring profile
  5. Go to the live page
  6. Open the navigation menu
  7. Select Event Monitoring
  8. Tap on the profile that you created
  9. Trigger the action to show a view
  10. Press the “Events (0/1)” button at the bottom of the live page
  11. Expand the card
  12. Press the REPLAY button

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Expected result

A search is started with the cameras in the view

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Actual result

Nothing happens

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Work Around

Use a passthrough account, or just use a video panel event monitor target

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Notes

This issue has been present in all releases of Exacq Mobile 3 that contain the event monitoring feature.

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Tap events are not consistently recognized

Description

Tap events are not consistently recognized

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Tested Version

  • Exacq Mobile 3, version 7.6.2

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Platform

Android and iOS

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Steps to reproduce

  1. Open the application
  2. Tap on an icon in the header bar

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Expected result

Tap is registered and the correct action is performed

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Actual result

It can take many taps before the application successfully execute the desired action.

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Work Around

Try using a slightly longer or shorter tap

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Resolution

Exacq Mobile 3, version 7.6.3

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Search “select cameras” page not shown when cameras are across multiple services

Description

When selecting a search from a layout including cameras from multiple web services, the “Select Cameras” page is not shown, instead, immediately performing a search on the first service’s cameras.

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Tested Version

Exacq Vision 3, version 7.6.3

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Platform

Exacq Mobile 3 [All device installations]

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Steps to reproduce

  1. Configure two web services (A & B, with servers A1 and B1, respectively).
  2. Set up a live view as a 2×2 with 2 cameras A1 on A and 2 cameras from B1 on B.
  3. Select a search (any duration is fine)

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Expected result

The “Select Cameras” page is shown.

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Actual result

The search is performed immediately with the cameras from the first service.

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Work Around

Remove the server from one of the web service, add a different server, then add the original server back. (The issue is that the servers have the same server id)

This issue has been corrected and the fix will be available in the 7.8.0 release of Exacq Mobile 3

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iOS Application crashes when decoding H.264 video from Axis M5014 in 800×450 resolution

Description

iOS Application crashes when decoding H.264 video from Axis M5014 in 800×450 resolution

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Summary

iOS Application crashes when decoding H.264 video from some axis sources in 800×450 resolution. This has been seen on a customers M5014 with firmware 5.25.2 as well as an M5014 with firmware 5.40.11.2 at the Exacq Fishers office.

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Tested Version

Exacq Mobile 3, version 7.8.0

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Platform

iOS

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Steps to reproduce

  1. Connect to a web service that has an Axis M5014 camera that is streaming h.264 video in an 800×450 resolution.
  2. Add the camera to a 1×1 layout in an iPad

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Expected result

Video is shown

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Actual result

Application crashes

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Work Around

Pick One:

  • Change the camera resolution
  • Change the image quality in the mobile application to be less than 70% of the image quality of the camera
  • View the camera on the mobile application in a video panel that is less than 45% or the height or width of the camera stream.

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Knowledge Support Support exacqVision Mobile Categories Products

Mobile Deprecation

Description

For various reasons, Exacq Mobile 3 occasionally deprecates older system versions with a new release. When this occurs, that release (and all future releases) are not available to deprecated devices, either directly through the app store or via updates. Effectively, the device is “locked-in” to the last supported version.

Deprecated devices will still have the ability to install and update to the last supported version.

NOTE: the only change (or lack thereof) that the customer experiences is they no longer receive updates if their device is deprecated.  We already release our supported devices list in the manual, as well as on the website, so the only thing missing is connecting the dots between those two points.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

iOS sometimes shows a magnifying glass on long press

Description

iOS sometimes shows a magnifying glass on long press.

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Introduced Version

  • Exacq Mobile 3, version 3.0.0

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Fixed Version

  • Exacq Mobile 3, version 7.9.8

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Platform

iOS

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Steps to reproduce

  1. Enter text into a jquery mobile text input
    • This includes all places where you can input text except the security integrations login dialog and the filter boxes on list search and system alerts pages
  2. Go to the live page
  3. Long press on a video panel

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Expected result

An iOS magnifying glass is not shown.

<br>

Actual result

An iOS magnifying glass is shown.

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Work Around

None

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Exacq Mobile 3 missing push notifications settings

In the Exacq Mobile 3 application a user can configure Push Notifications in the Push notifications sections of the settings page.

The following are the scenarios where the Push Notifications settings will not be shown and the user will not be able to use the Push Notifications feature of the Exacq Mobile 3 application:

  1. [Browser] The user is running the mobile application in a browser.

    We do not support push notification for browser based instances of the mobile application.<br><br>
  2. [Android] The user is running an Exacq Mobile 3 application that was installed from Amazon app store for Android.

    Push Notifications are only supported on Android devices that install the Exacq Mobile 3 application from Google Play.<br><br>
  3. [Android or Windows Phone 8] The application was unable to register with the either the Google Cloud Messaging Service or the Microsoft Push Notification Service.<br>
    This might be encountered if the user started the application while not connected to the internet.

    If the user does not see the push notifications settings they can try the following steps to correct the issue:
    1. Exit the application by pressing the ‘Back’ button on the device until the Exacq Mobile 3 application is no longer shown.
    2. Verify that the device can connect to the Internet by navigating to an external website such as https://www.exacq.com.
    3. Open the Exacq Mobile 3 application.<br><br>
  4. [iOS] The user is on an iOS device that has disabled push notifications for the Exacq Mobile 3 application.<br>
    To verify this and enable push notifications on iOS devices perform the following steps.
    1. Open the iOS settings app
    2. Scroll to the bottom of the page and find the “Exacq Mobile 3” entry in the list
    3. Click on the “Exacq Mobile 3” list item
    4. You should now be on the Exacq Mobile 3 settings page
    5. Click on the “Notifications” list item
    6. You should now be on the Notifications settings page
    7. Ensure that the “Allow Notifications” item is in the ‘on’ position
    8. Close the Exacq Mobile 3 application by pressing the home button on the iOS device 2 times and swiping up on the application window.
    9. Open the Exacq Mobile 3 application.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Native Decoding in Exacq Mobile 3

About Native Decoding

The 3.12 release of the Exacq Mobile 3 app added the ability to decode native video from a camera streaming in JPEG or H.264 format.

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Support

Native JPEG decoding is supported on all platforms and devices that the Exacq Mobile 3 app runs on, including the web browser.

Native H.264 decoding requires the Exacq Mobile 3 app to be installed on an iOS Android device.

The Exacq Mobile 3 app can decode H.264 constrained baseline profile up to Level 5.2 (4096×2304) video. Support for more profiles and resolutions could be implemented in the future, but there is currently no timeline for implementation.

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Method

The Exacq Mobile 3 app will attempt to decode native video from a camera if the following conditions are met:

  1. Both the camera and the device support the same native format (H.264 or JPEG).
  2. The image quality setting on the mobile app is at least 70% of the image quality on the camera.
  3. The height of the video panel on the mobile app is at least 45% of the height of the native image.
  4. The width of the video panel on the mobile app is at least 45% of the height of the native image.

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When streaming H.264 video, the Exacq Mobile 3 app will revert to transcoded video if performance issues arise. For example, if the device running the Exacq Mobile 3 app is unable to decode H.264 video fast enough to keep up with the incoming video, the video will then be transcoded.

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FAQs

Q: How can I tell whether the app is decoding native video?

A: There is no indication within the Exacq Mobile 3 app that native video is being decoded. However, when native video is being decoded on the app, the CPU usage from the evws-backend process will be lower than that of an evws-backend process that is providing transcoded video.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Rotary Menu Dismisses when no Actions are Available

Description

When no actions are available for a zone the rotary menu is dismissed.

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Tested Version

  • Exacq Mobile 3, version 9.0.1

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Platform

[All]

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Steps to reproduce

  1. Add an association for a partition that is armed and has child zones.
  2. View the association on the live page.
  3. Tap to navigate to the live focus page.
  4. Tap to open the rotary menu.

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Expected result

The rotary menu opens.

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Actual result

The rotary menu closes.

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Work Around

Remove the associated zone from the camera.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Push Notifications only received from one web service

Affected platforms

  • Exacq Mobile 3, version 7.2.0

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Symptom

The Exacq Mobile 3 app can connect to multiple different web servers, but Exacq Mobile 3 will only be able to receive push notifications from the first web service even though Event Monitors from different web services are enabled in the push notification configuration.

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Workaround

Uninstall and reinstall the app to configure and receive push notifications from a different web server.

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Resolution

Fixed in Exacq Mobile 3, version 7.2.1