Tag: ESM

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exe

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

<br>

ESM-3.2-Creates-Duplicate-Events-Every-Hour.pdf

Categories
Knowledge Support Support exacqVision Server Categories Products

Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0

To upgrade Enterprise System Manager (ESM) 2.4 or older versions to ESM 3.0, you should first upgrade to ESM 2.6, and then install ESM 3.0.

<br>

If you have already tried to upgraded ESM 2.4 directly to 3.0 and it has failed, complete the following steps:

<br>

  1. Close the installer.

<br>

  1. Verify that ESM services and processes are shut down.

<br>

  1. Check logfile-installer for “GhostMigrations: These migrations are in the database but not on disk: [legacy: initial_0001] [report: initial_0001] …” If you see that message, complete the following steps:

    a.) Open a command prompt as an administrator.

    b.) In Windows, cd to C:\exacqVisionEsm\EnterpriseSystemManager.

    In Linux, open /usr/local/exacq/esm.

    c.) In Windows, run enterprisesystemmanager.exe shell.

    In Linux, run sudo ./enterprisesystemmanager shell.

    d.) Enter:

    from south.models import MigrationHistory

    e.) Enter:

    MigrationHistory.objects.filter(migration='initial_0001').update(migration='m_0001_initial')

    f.) Enter:

    import sys

    g.) Enter:

    sys.exit()

<br>

  1. In Windows, check logfile-installer for “Neither Pillow nor PIL could be imported: No module named Image.” If you see that message, delete PIL._imaging.pyd and PIL.imaginggft.pyd, both normally located at C:\exacqVisionESM\EnterpriseSystemManager.

<br>

  1. Run the ESM 3.0 installer again.

<br>

Upgrading-Enterprise-System-Manager-2.4-or-Older-Version-to-ESM-3.0.pdf