ESM – Page 5

ESM adds server to root group if user has only one group visible

Description If a user has only one group visible to them, an attempt to add a server to the group will inadvertently add the server to the root group. And hence be invisible to a user if they are not root user. Tested version 5.1.9.115770 Platform All Steps to reproduce Add a… Continue reading ESM adds server to root group if user has only one group visible

ESM needs to use port and address when building xdv for client

Description If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers. Tested version 4.9.23 Platform All Steps to reproduce Add multiple servers on ESM with same IP Address and different… Continue reading ESM needs to use port and address when building xdv for client

Enterprise user names length check on long names fails

Description Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be… Continue reading Enterprise user names length check on long names fails

LDAP user First time logging in from client to ESM results in Error

Description From the client’s “Synchronize with ESM” page, using an LDAP username and password results in ‘Check your URL’ error. This happens even though the LDAP domain and group associations (with ESM access) is correctly configured on ESM. Tested version 4.8.2 Platform All Steps to reproduce Create a domain and associations on… Continue reading LDAP user First time logging in from client to ESM results in Error

Filtering Dialog Errors

Description If an error occurs on the filtering dialog, the dialog still closes and user is unaware of the error Tested version 4.9.22 Platforms All Steps to reproduce Navigate to server list viewOpen filtering dialogFor SSA Date, enter older than 200 monthsClick Apply Expected result Dialog remains open and displays the… Continue reading Filtering Dialog Errors

ESM server edit form displays “DDNS request error 428: No changes to be made”

Description When enabling dynamic dns without supplying a hostname on server edit form, “DDNS request error 428: No changes to be made” will be displayed below the hostname field.This will only happen on outbound server connections, if the server already has an address and mac. Version introduced 4.7.12.109795 Platforms All Platforms Steps… Continue reading ESM server edit form displays “DDNS request error 428: No changes to be made”

ESM: Data roll off service uses more CPU

Version Introduced 4.5.7 Platform Linux and Windows Steps to reproduce Install 4.5.7 or later Expected result == No change in CPU usage Actual result Datarolloff process takes up more CPU Work Around Downgrade or Run ESMDatarolloff service once a day until roll off is complete Version fixed 5.1.0

SCN-00000002 – ESM Send Test Email

SCN #SCN-00000002Title of SCNESM Send Test EmailTRAC #8567Effective VersionUpcoming Public 5.6Products AffectedESM & exacqCloudReason for Change (Summary)Enhancement Change SMTP and email settings can now be tested through the ESM Web GUI. This is done on the individual User’s page: This will send a test email using the configured SMTP settings to the user’s email. A… Continue reading SCN-00000002 – ESM Send Test Email

Missing Icon Fonts in EM

Issue EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking. Here is an article explaining the feature: https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font Resolution Changing the Mitigation Options value to 2000000000000 should resolve their issue. How… Continue reading Missing Icon Fonts in EM

Understanding DDNS behavior in ExacqVision ISP (exacqCloud)

Dynamic Domain Name System (DDNS) If a customer sets up the DDNS feature for a server. It means that we take the outbound connection of that server, map the external IP of the server to a DDNS address. This allows, assuming proper access is allowed into their network, the ability to externally reach the web… Continue reading Understanding DDNS behavior in ExacqVision ISP (exacqCloud)