Tag: ESM

Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger

Description This was reported by Tyco security using ESM and noticed that an illustra3 Pro camera that is disconnected for a while continues to post a disconnected status. The issue is fixed in server 8.2 and later with separating status for device/stream connect state and status only. With earlier server that supports common connection status,… Continue reading Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger

Unable to Open File Browser in ESM from Mobile Device

Symptom: Unable to add an image for User’s profile. Problem: When accessing a user’s profile page within ESM, clicking to add an image of the user fails. File browsers are not currently supported on mobile devices within ESM.  Solution: Add all files and images with a desktop web browser. 

Disabling or enabling of a camera will cause ESM importer to crash

Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 <br> Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. <br> Workaround Do not disable/enable… Continue reading Disabling or enabling of a camera will cause ESM importer to crash

Archiving cannot recover from disconnected state

Affected platforms exacqVision 7.0 to 7.2 running on Windows <br> Symptom When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state. <br> Workaround Perform one of the following actions:Recreate the archive target Delete all task schedules for the archive target.Delete the archive target.Recreate the archive target.Recreate the task… Continue reading Archiving cannot recover from disconnected state

ESM returns error when entering a rule duration using a decimal

Affected platforms ESM 3.2 or later <br> Symptom If the user enters a value using a decimal (for example, 10.5) for the duration value of a rule, ESM returns an error page when the user attempts to create the rule. <br> Workaround Enter a valid integer (not a decimal number) between 1 second and the… Continue reading ESM returns error when entering a rule duration using a decimal

ESM returns error when converting 31+ character Unmanaged server user to Managed

Affected platforms ESM 3.0 or later <br> Symptom An attempt to convert an unmanaged server user to a managed server user that contains more than 30 characters in the username will return a red banner displaying the following error: “Value too long for type character varying(30).” Also note that any usernames greater than 36 characters… Continue reading ESM returns error when converting 31+ character Unmanaged server user to Managed

ESM fails to completely uninstall

Affected platforms All versions of ESM <br> Symptom It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe… Continue reading ESM fails to completely uninstall

ESM does not uniquely display multiple groups with the same name in rules engine

ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater <br> Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on… Continue reading ESM does not uniquely display multiple groups with the same name in rules engine