Tag: ESM

Root administrators in ESM using self update undo does not always work correctly

Description If scheduling an ESM update that is not the recommended version; if you delete the update, undo it, the scheduled update will be the recommended version which is not what was intended. User should delete the update and instead of hitting undo, go do another scheduled update. <br> Tested Version exacqVision ESM 4.1 <br>… Continue reading Root administrators in ESM using self update undo does not always work correctly

High CPU utilization for large ESM deploys on server 2008 in windows

Description On a customer site, we have seen high CPU utilization in the 85% or more range with multiple cores (more than 20 cores). ESM will spin up a sub importer per core, so there could be 20+ sub importers in this scenario. Each using CPU, the total can be very high. On newer windows… Continue reading High CPU utilization for large ESM deploys on server 2008 in windows

ESM spare server can’t be removed from failover group unless designation as spare is removed

Description ESM spare failover server can not be removed from failover group on server edit form, unless the “Spare” designation is removed first. <br> Version Introduced v3.0.2.72327 <br> Platform ALL <br> Steps to reproduce Create ESM failover group Add server to group as spare server. CAUTION: This will change server configuation. On the server detail… Continue reading ESM spare server can’t be removed from failover group unless designation as spare is removed

ESM page does not load and displays an error

Affected platforms All versions of of ESM <br> Symptom If a page takes a long time to load (> 30 seconds) and an error is displayed that says: “We’re sorry. Something went wrong. Please try again or contact the System Administrator.” this indicates that the page is timing out. This is usually due to a… Continue reading ESM page does not load and displays an error

Bulk delete server actions on ESM on MySQL database fails

Description Attempting to bulk delete server actions on ESM on MySQL database fails <br> Version Introduced not provided <br> Platform All <br> Steps to reproduce Attempt to bulk delete server actions on ESM on MySQL database <br> Expected result Server actions are successfully deleted <br> Actual result Error page is returned and server actions are… Continue reading Bulk delete server actions on ESM on MySQL database fails

ESM: Spare With Expired or Non-Enterprise License Not Monitored

A server without an Enterprise license enabled for health monitoring can be selected as a spare server. The protected server will fail over to this spare server, but Enterprise System Manager (ESM) will not monitor the spare server. This can also occur if the spare server’s Enterprise license has expired. <br> As a workaround, do… Continue reading ESM: Spare With Expired or Non-Enterprise License Not Monitored

Enterprise System Manager Shell

To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command: cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\ Then type: enterprisesystemmanager.exe shell To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell <br> The following commands can be used… Continue reading Enterprise System Manager Shell

How to reset the ESM admin password

Description If the ESM administrator has lost or forgotten the ESM admin password, it can be reset by executing shell commands in the operating system of the ESM machine. Note: root/admin level access to the ESM machine is required for this process. In Linux: Open bash shell as root, or provide sudo on command executionNavigate to… Continue reading How to reset the ESM admin password