Tag: ESM

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Can I Update My PostgreSQL Database?

Only the version of PostgreSQL installed by the Enterprise Manager installer is supported.

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The exacqVision Enterprise Manager application provides a PostgreSQL installation to store Enterprise Manager data by default.

The PostgreSQL Global Development Group may offer application updates that are not yet included within the ExacqVision Enterprise Manager installer. At times, users will seek to upgrade to the very latest version of PostgreSQL.

Updating the PostgreSQL database application independently from Enterprise Manager updates may break your Enterprise Manager operation and/or result in lost data. Changes made between versions of PostgreSQL and Enterprise Manager have not been tested. Only the version of PostgreSQL installed by the Enterprise Manager installer is supported.

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How to use the Camera Inspection tool

Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date.

This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:

  • Clean camera domes/lenses
  • Maintain camera focus on subjects
  • Trim foliage or remove debris blocking camera views
  • Re-orient camera field of view if a camera has been tampered with or nudged
  • Investigate network issues<br><br>
  1. Log into Enterprise Manager (EM) with an account that has live viewing privileges.
    See Configuring live video streams in Enterprise Manager<br><br>
  2. Beneath the Cameras header on the navigation menu, click on Inspection.<br><br>
  3. A paginated view of available cameras is displayed. Each camera listed will display the Server Group name / Server name / Camera name at the top of its box.
    • Orange border = Has not been checked
    • Green border = Marked Good
    • Red border = Marked Bad
  1. To work effectively a reference image would have been set when the camera was added/installed. This image appears on the left and can be set using the Use current image as camera image link on the camera details page.<br><br>
  2. Use the Camera Inspection page by comparing the current snapshot on the right with the one on the left. <br><br>
    • Mark Good if you are pleased that the current snapshot indicates no action is needed.
    • Mark Bad if further action is needed.
    • Clicking the View Details link allows the user to enter additional comments, such as “Camera is out of focus”, or, “Camera dome needs cleaned”. Comments could also include notes about the person or date/time an issue was resolved. The bottom corner allows navigating through all cameras one by one while in the details/comments view.
  1. After marking each camera, you may export a report to provide your integrator/installer.
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  2. After issues have been fixed, use the Camera Inspection tool to Mark Fixed.<br><br>

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Knowledge Support Support exacqVision Enterprise

exacqVision Enterprise Manager Shows Server as – Not Monitoring

Description:

The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring”

Product:

  • exacqVision Enterprise Manager

Steps to Reproduce

  1. From exacqVision Enterprise Manager, choose Servers 
  2. A list of the added servers will be displayed on the Server List page 

Expected Results:

Status of all listed servers shows “Connected” 

Actual Results:

Some or all of the listed servers show “Not Monitoring” 

Solution:

Use the exacqVision Client to check the license status for the the servers showing “Not Monitoring” to make sure that they are “Enterprise”.  See Required Licensing specifications listed in the exacqVision Enterprise Manager Data Sheet.   A new Enterprise License will be required to monitor these systems

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Knowledge Support Support exacqVision Enterprise Categories Products

ESM: Known database errors.

ESM displays an error in its log files indicating one of the following database related errors:

ProgrammingError…
DatabaseError…
OperationalError…
InterfaceError…

This is expected behavior if the log message shows it was caught by !RunDatabaseQuery and also logs that the query recovered without exception.  This is an example of an error communicating with the database but has recovered.

[16/Jun/2016 10:34:27] ERROR [importer:70] Exception in Thread : RunDatabaseQuery: Traceback (most recent call last):

File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/utils.RunDatabaseQuery”, line 65, in RunDatabaseQuery

File “”, line 234, in
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.models.query”, line 493, in update
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.models.sql.compiler”, line 980, in execute_sql
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.models.sql.compiler”, line 786, in execute_sql
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.backends.util”, line 53, in execute
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.utils”, line 99, in __exit__
File “/home/exacqu/DVR/build_cswsrcbuild_branch_24.118/evHealth/build/importer/out00-PYZ.pyz/django.db.backends.util”, line 53, in execute
DatabaseError: server closed the connection unexpectedly


This probably means the server terminated abnormally
before or while processing the request.

[16/Jun/2016 10:34:28] INFO [importer:73] Thread : Query recovered and returned without exception.

Notice that error is in !RunDatabaseQuery, indicated on the first line of the of the error message.
Also notice that it recovered indicated by the last in the example.
This is expected behavior.

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Knowledge Support Support exacqVision Enterprise Categories Products

Cannot upload custom evFileInfo.txt for web service updates using ESM

Description

ESM has a backdoor for support/developers to be able to remotely update using ESM to a development or trunk build. However, if you attempt to do this for a web service trunk/dev build, it will not work.

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Workaround

To get it to work, you must include the installers in a custom zip with that evFileInfo.txt.

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Knowledge Support Support exacqVision Enterprise Categories Products

Double clicking save/apply button in ESM may duplicate the action

Description

We have seen with adding a user, that if you double click the Add user button, it will add the user, then show the form with user already added error on the form.

It should ignore the second click and just redirect to the user list view.

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Tested Version

exacqVision ESM 4.1.4

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Platform

[All]

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Steps to reproduce

  1. Go to the add users page.
  2. Enter in valid information.
  3. Double-click the save button.

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Expected result

You are returned to the users page.

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Actual result

You are kept on the add users page and an error is displayed.

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Categories
Knowledge Support Support exacqVision Enterprise Categories Products

When creating or editing a rule in ESM, the camera count in drop down may not be correct

Description

when comparing the number of cameras to what is selected in the drop down, if you have deleted cameras, it may be showing that number in the count. Do not pay much attention to the count value, just be sure the cameras you want selected are selected in the drop down.

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Tested Version

exacqVision ESM 4.1.7.95208

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Platform

[All]

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Steps to reproduce

Needs to be investigated

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Expected result

Camera count should always show the correct count on camera dropdown

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Actual result

Camera count is not always correct

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Work Around

There is currently no UI workaround.

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Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM API landing page is not password protected

Description

Using the <host>/api URL, it will take you to the ESM deprecated landing page. If you do not have a session in ESM, you can see these landing page and discover endpoints.

You are not able to use the endpoints, but we want to password protect landing pages too.

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Knowledge Support Support exacqVision Enterprise Categories Products

Show/Hide button will indicate active state after clicking on it in ESM

Description

The button hows an active state visual when you click it. It really should lose that active state visual as soon as your mouse hovers off it. This is purely cosmetic but could be confusing to a user.

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Tested Version

exacqVision ESM 4.0.0

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Platform

  • Windows 8.1
    • ESM running on Win 8.1, Saw issue in Chrome 48

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Steps to reproduce

  1. Go to either the “Add Server” or “Edit Server” page
  2. Click on the “Show” button in the “Password” section

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Expected result

The button changes to “Hide” and has no styling changes

Actual result

The button changes to “Hide” and appears “active”

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Work Around

Click somewhere else on the page

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Note

This also happens with the show/hide buttons for the web service password on the same page

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