Tag: Error Message

Categories
Knowledge Support Support exacqVision Server Products

Systems MAC Address is Currently Locked Out

Description 

When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed.

Product 

  • exacqVision Client
  • exacqVision Server

Steps to Reproduce 

From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section.

Expected Results 

A connections is made to exacq.com and the current license key is downloaded and applied

Actual Results 

An error window appears “This systems’s MAC address is currently locked out.”

Solution

LKG has a threshold on the number of requests which can be made in a 30-minute time frame. This is based on the requesting machines IP address and is limited to 100 requests. If the threshold is met subsequent requests will be blocked and this error message is displayed.

The 30-minute time frame is on a sliding scale, wait 30 minutes from the first failed attempt and try again.

In the event the issue persists please contact technical support who will work with our LKG team to resolve.

Categories
Knowledge Support Support exacqVision Server

exacqVision sysprep Error “Failed to Write Model number”  

Title

exacqVision sysprep Error “Failed to Write Model number”  

Description 

During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number”  (see Figure 1)  

Product 

exacqVision Server  

Solution

It was discovered that the integrator was using the wrong iso file for the unit.  In this case the NVR shipped with Windows Embedded and the integrator was re-imaging with a Windows 10 iso. 
 

Resolution:

  • The integrator should re-image using the correct iso file for the unit, in this case WES7.   
  • Alternatively they can see check to see if the unit can be upgraded to Windows 10 at https://exacq.com/upgrades/win10/ and if so purchase the upgrade kit.
Figure 1
Categories
Knowledge Support Support exacqVision Server Categories Products

Axis Displays “Device Reporting an Error”

Problem:

An Axis camera may display the error “Device reporting an error, the device reported that is has encountered an error (500)” but continues to display a normal video stream. 

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Explanation: 

This is typically caused by a camera that does not have native PTZ functions but could be connected to an external PTZ device such as a PTZ turret/mount. There is no PTZ driver loaded in the camera to support this. If a client user tries to operate the PTZ controls on the ‘Mechanical PTZ’ tab it will return an HTTP Error 500. The camera plugin will then display the “Device reporting an error” status and the status will not clear. 

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Solution:

Fixed in exacqVision Server version 8.7.18.116550

Categories
Knowledge Support Support exacqVision Server Categories Products

dpkg-reconfigure causes a false-negative error message

Description

Why would someone ever want to execute dpkg-reconfigure when edvrserver already installed? To re-execute any of the following postinst actions:

  • Update nsswitch.conf for our mDNSresponder.
  • Configure rp_filter for camera discovery.
  • Restore MISSING streampi.xml. (reminds me of a factory default)
  • Restore MISSING useraccounts.xml. (reminds me of a factory default)
  • Make pulse audio system-wide.
  • And of course, if you want to adjust your plugin selection set.

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To be clear, this is a very rare situation, and I suspect no user should ever have a reason to attempt it anyway. But just in case they do, this KB addresses the misleading error message.