ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater <br> Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on… Continue reading ESM does not uniquely display multiple groups with the same name in rules engine
Tag: Enterprise
ESM fails to process events due to server disconnect stop alert rule crashing the importer
Affected platforms exacqVision ESM 3.7.6 or later <br> Symptom If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs: Open the log file logfile-importer and look for an entry… Continue reading ESM fails to process events due to server disconnect stop alert rule crashing the importer
How to Reduce the ESM Importer Count
Symptom: High CPU Usage seen on the ESM machine. CPU increases every 10-15 seconds to 99%. <br> Problem: ESM utilizes an environmental variable named ‘_ESM_NUM_IMPORTERS’. Lowering this value will limit the number of sub importers that talk to the servers. An example application for this use would be when there are a low number of servers… Continue reading How to Reduce the ESM Importer Count
exacqCloud dashboard search for server name returns error page
There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message. <br> If this happens get the esm logfiles.open logfile-websevice fileverify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))” If the message above is in the log file, restart the… Continue reading exacqCloud dashboard search for server name returns error page
ESM attempts to install postgresql even if it’s already installed
The installer for the following specific version has an option to install postgresql even if it detects a postgresql installation on the machine, however it does not work. It throws an error as it is not able to set the install path correctly. Tested Version 3.6.0 Platform Windows Steps to reproduce Install postgresql by handRun… Continue reading ESM attempts to install postgresql even if it’s already installed
Changing/Testing advanced ESM settings manually
For some more advanced settings/options on ESM, navigate to ESM installer directory/folder. Here on the commandline as an admin user, you can use the installer.exe (windows), or installer executable for different actions. <br> Check/Change database settings Commands to run: Linux: sudo ./installer decrypt (will generate EnterpriseManager.tmp – View or change settings here)sudo ./installer encrypt (do… Continue reading Changing/Testing advanced ESM settings manually
License expiration may show a day off in ESM
Depending on the timezone offset of the ESM server and the date of the license, it may show the expiration off by a day. There is no way to work around this short of applying a license with the date adjusted. The server will still function properly, though ESM may stop monitoring the server a… Continue reading License expiration may show a day off in ESM
How to delete a large amount of camera events from ESM
Description Perform the following steps to remove a large amount of camera events from the ESM Postgre database: <br> Removing Events: Shutdown all ESM servicesStart command prompt as admininistrator (do not use powershell)Change directories to exacqVisionEsm\PostgreSQL\9.2\bin and run the following:pg_dump -U postgres –schema-only ESM > ESM.sql#psql -U postgres -d ESMDROP TABLE camera_cameraevent CASCADE;DROP TABLE report_eventid… Continue reading How to delete a large amount of camera events from ESM
ESM downgrade fails with newly added users
Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File “”, line 40, in run_migration_command File “south_utils\run_migrations.py”, line 127, in run_backward_migrations File “south_utils\run_migrations.py”, line 45, in run_migration_command… Continue reading ESM downgrade fails with newly added users
Adding web service using server credentials does not enter password
Description When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached. <br> Version introduced 4.3.13.102215 <br> Platform… Continue reading Adding web service using server credentials does not enter password