Tag: Enterprise System Manager

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM: Data roll off service uses more CPU

Version Introduced

4.5.7

<br>

Platform

Linux and Windows

<br>

Steps to reproduce

Install 4.5.7 or later

<br>

Expected result ==

No change in CPU usage

<br>

Actual result

Datarolloff process takes up more CPU

<br>

Work Around

Downgrade

or

Run ESMDatarolloff service once a day until roll off is complete

<br>

Version fixed

5.1.0

<br>

Categories
Knowledge Support exacqVision Enterprise Categories Products

Missing Icon Fonts in EM

Issue

EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking.

<br>

Here is an article explaining the feature:

<br>

​https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font

<br>

Resolution

Changing the Mitigation Options value to 2000000000000 should resolve their issue.

<br>

How to turn on and use the blocking untrusted fonts feature

To turn this feature on, off, or to use audit mode, use one of the following methods.

<br>

Using Group Policy

  1. Open Local Group Policy Editor.
  2. Under Local Computer Policy, expand Computer Configuration, expand Administrative Templates, expand System, and then click Mitigation Options.
  3. In the Untrusted Font Blocking setting, you can see the following options:
    • Block untrusted fonts and log events
    • Do not block untrusted fonts
    • Log events without blocking untrusted fonts

<br>

Using Registry Editor

  1. Open Registry Editor (regedit.exe) and go to the following registry subkey:
  2. If the MitigationOptions key is not there, right-click and add a new QWORD (64-bit) Value, naming it as MitigationOptions.
  3. Update the Value data of the MitigationOptions key, and make sure that you keep your existing value, like the important note below:
    • To turn this feature on. Type 1000000000000.
    • To turn this feature off. Type 2000000000000.
    • To audit with this feature. Type 3000000000000.
    • Important: Your existing MitigationOptions values should be saved during your update. For example, if the current value is 1000, your updated value should be 1000000001000.
  4. Restart your computer.

<br>

Missing-Icon-Fonts-in-EM.pdf
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Distorted login page for deleted users actively on ESM webpage

Description

User that is deleted while logged into ESM browser, will see a distorted login page

<br>

Tested Version

1.11.2.50128

<br>

Platform

All.

<br>

Steps to reproduce

  • Log into ESM as a user.
  • With an ESM admin, delete the user from step above.

<br>

Expected result

User sees a login page.

<br>

Actual result

User sees a distorted layout login page.

<br>

Work around

Refresh the page.

<br>

Distorted-login-page-for-deleted-users-actively-on-ESM-webpage.pdf
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Browser compatibility issues in ESM

Description

In some versions of IE, the slide in module will not show up correctly.

Also, in IE and Firefox, the calendar selection will not display.

Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use Firefox or Chrome as it will not work in IE.

For calendar, you can manually update the date fields on the bar.

Version introduced

3.9.19.90492

Platform

All

Steps to reproduce

  • In the Firefox or IE browser, go to ESM.
  • On the ESM menu, click Schedule Updates
  • Under update Parameters, click on the “Date and time of install” dropdown

Expected result

  • The dropdown should show a calendar popup to select date

Actual result

  • There is no calendar popup no matter where you click inside the “Date and time of install” dropdown

Work around

  • Hand edit the date and time field, Or
  • Use a Google Chrome browser to see calendar popup

<br>

Browser-compatibility-issues-in-ESM.pdf
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Enterprise System Manager Archive Path Must Be Less Than 124 Characters

Symptom

The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created:

<br>

  1. MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, ‘Exception occurred.’, (0, u’Microsoft SQL Server Native Client 10.0′, u’String or binary data would be truncated.’, None, 0, -2147217833), None)
  2. Postgre: DataError: value too long for type character varying(128)
  3. MySQL: DataError: (1406, “Data too long for column ‘details’)

<br>

Affected Version

All released Enterprise System Manager (ESM) versions.

<br>

Workaround

In exacqVision Client, reduce the length of the archive path address to less than 124 characters.

<br>

Enterprise-System-Manager-Archive-Path-Must-Be-Less-Than-124-Characters.pdf
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later):


https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exe

https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb

<br>

ESM-3.2-Importer-Processes-Died-Warning.pdf

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exe

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

<br>

ESM-3.2-Creates-Duplicate-Events-Every-Hour.pdf

Categories
Quick Start Guides exacqVision Enterprise Categories Products

Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System

To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps:

Configuring a New System

  1. Set up a 64-bit Ubuntu 12.04 image.
  2. Install ia32-libs and postgresql.
  3. Use a remote database engine (or install Mysql/Postgresgl locally) to create a database.

Remote Setup

  1. Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).
  2. Use Filezilla to transfer the debian installer to the instance.
  3. Connect using Putty or SSH with X Windows forwarding enabled.

Installing ESM

  1. Install ESM with sudo dpkg -i exacqVisionEnterpriseSystemManager.deb (using the exact name of the file if different from what is shown here).
  2. Accept the defaults for port selection.
  3. Click YES on the warning message for 64-bit Architecture.
  4. Point ESM at the newly created database.
  5. Select No for migration and schema printing.
  6. Launch a browser and connect to ESM.
  7. Modify the admin account’s username and password.

<br>

Installing-32-bit-Enterprise-System-Manager-ESM-on-64-bit-Ubuntu-Linux-System.pdf