Tag: Enterprise System Manager

ESM: Data roll off service uses more CPU

Version Introduced 4.5.7 <br> Platform Linux and Windows <br> Steps to reproduce Install 4.5.7 or later <br> Expected result == No change in CPU usage <br> Actual result Datarolloff process takes up more CPU <br> Work Around Downgrade or Run ESMDatarolloff service once a day until roll off is complete <br> Version fixed 5.1.0 <br>

Missing Icon Fonts in EM

Issue EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking. <br> Here is an article explaining the feature: <br> ​https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font <br> Resolution Changing the Mitigation Options value to 2000000000000 should resolve their issue. <br> How… Continue reading Missing Icon Fonts in EM

Browser compatibility issues in ESM

Description In some versions of IE, the slide in module will not show up correctly. Also, in IE and Firefox, the calendar selection will not display. Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use… Continue reading Browser compatibility issues in ESM

Enterprise System Manager Archive Path Must Be Less Than 124 Characters

Symptom The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created: <br> MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, ‘Exception occurred.’, (0, u’Microsoft SQL Server Native Client… Continue reading Enterprise System Manager Archive Path Must Be Less Than 124 Characters

ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later): https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exehttps://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb <br>

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exehttps://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb <br>

Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System

To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps: Configuring a New System Set up a 64-bit Ubuntu 12.04 image.Install ia32-libs and postgresql.Use a remote database engine (or install Mysql/Postgresgl locally) to create a database. Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to… Continue reading Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System