There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message. <br> If this happens get the esm logfiles.open logfile-websevice fileverify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))” If the message above is in the log file, restart the… Continue reading exacqCloud dashboard search for server name returns error page
Tag: Enterprise System Manager
ESM attempts to install postgresql even if it’s already installed
The installer for the following specific version has an option to install postgresql even if it detects a postgresql installation on the machine, however it does not work. It throws an error as it is not able to set the install path correctly. Tested Version 3.6.0 Platform Windows Steps to reproduce Install postgresql by handRun… Continue reading ESM attempts to install postgresql even if it’s already installed
License expiration may show a day off in ESM
Depending on the timezone offset of the ESM server and the date of the license, it may show the expiration off by a day. There is no way to work around this short of applying a license with the date adjusted. The server will still function properly, though ESM may stop monitoring the server a… Continue reading License expiration may show a day off in ESM
How to delete a large amount of camera events from ESM
Description Perform the following steps to remove a large amount of camera events from the ESM Postgre database: <br> Removing Events: Shutdown all ESM servicesStart command prompt as admininistrator (do not use powershell)Change directories to exacqVisionEsm\PostgreSQL\9.2\bin and run the following:pg_dump -U postgres –schema-only ESM > ESM.sql#psql -U postgres -d ESMDROP TABLE camera_cameraevent CASCADE;DROP TABLE report_eventid… Continue reading How to delete a large amount of camera events from ESM
ESM downgrade fails with newly added users
Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File “”, line 40, in run_migration_command File “south_utils\run_migrations.py”, line 127, in run_backward_migrations File “south_utils\run_migrations.py”, line 45, in run_migration_command… Continue reading ESM downgrade fails with newly added users
Resetting a Password in Enterprise System Manager
**This should NEVER be given out to a customer** To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux. <br> Windows <br> Linux **If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade… Continue reading Resetting a Password in Enterprise System Manager
ESM adds server to root group if user has only one group visible
Description If a user has only one group visible to them, an attempt to add a server to the group will inadvertently add the server to the root group. And hence be invisible to a user if they are not root user. <br> Tested version 5.1.9.115770 <br> Platform All <br> Steps to reproduce Add a… Continue reading ESM adds server to root group if user has only one group visible
Enterprise user names length check on long names fails
Description Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be… Continue reading Enterprise user names length check on long names fails
Filtering Dialog Errors
Description If an error occurs on the filtering dialog, the dialog still closes and user is unaware of the error <br> Tested version 4.9.22 <br> Platforms All <br> Steps to reproduce Navigate to server list viewOpen filtering dialogFor SSA Date, enter older than 200 monthsClick Apply <br> Expected result Dialog remains open and displays the… Continue reading Filtering Dialog Errors
ESM server edit form displays “DDNS request error 428: No changes to be made”
Description When enabling dynamic dns without supplying a hostname on server edit form, “DDNS request error 428: No changes to be made” will be displayed below the hostname field.This will only happen on outbound server connections, if the server already has an address and mac. <br> Version introduced 4.7.12.109795 <br> Platforms All Platforms <br> Steps… Continue reading ESM server edit form displays “DDNS request error 428: No changes to be made”