This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
Tag: Enterprise System Manager
Can I Update My PostgreSQL Database?
Only the version of PostgreSQL installed by the Enterprise Manager installer is supported. <br> The exacqVision Enterprise Manager application provides a PostgreSQL installation to store Enterprise Manager data by default. The PostgreSQL Global Development Group may offer application updates that are not yet included within the ExacqVision Enterprise Manager installer. At times, users will seek… Continue reading Can I Update My PostgreSQL Database?
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
Description Some customers might have High CPU usage on their EM servers. In which the CPU runs at 100%. Product EM- Version 23.0.3 and older. Steps to Identify the Cause Log into the EM server and validate that the importers are running hard. Normally there will be several importer services opened and being used. You… Continue reading EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager
Description When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. Product ExacqVision Enterprise Manager Steps to Reproduce Expected Results The change applies and you are still on the EM Users Page Actual Results Crying Stickman page… Continue reading Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager
EM Postgre to SQL Database Move
Although 3rd party instructions may exist for this process, converting from Postgre to MS SQL is currently not recommended or supported.
Password Strengthening Causing EM to be Stuck in Data Restore Pending
NOTE: The following issue was resolved with the release of exacqVision Enterprise Manager v21.09.1 08/27/2021 v21.09.1 * Bug Fix – Fix failover when password strengthening is enabled on proteced server When either trying to do a Manual Failover to test or a Protected Server goes offline and you may get a message in EM that… Continue reading Password Strengthening Causing EM to be Stuck in Data Restore Pending
Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process
Exacq Support has identified an issue preventing fail-back due to VFBA.exe being blocked; which uses port 28774. Windows Versions It is recommended to create both inbound and outbound Windows firewall rules on the SPARE and PROTECTED server to allow communications through port 28774 for the Windows Firewall. ** Due to issues with the Window OS,… Continue reading Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process
PostgreSQL 9.6 End of Life
PostgreSQL 9.6 is currently bundle with exacqVision Enterprise Manager. This version will reach end of life in November 2021. The PostgreSQL Global Development Group will release the final update for 9.6 on November 11, 2021. See their versioning page for details at https://www.postgresql.org/support/versioning/ AWS has announced PostgreSQL 9.6 on will reach end of life on… Continue reading PostgreSQL 9.6 End of Life