Support Portal CMS

Tag: Enterprise Manager Groups

Enterprise Manager fails to save edits to Custom User Roles

Post author By Brandon Powell
Post date July 11, 2023

Description

Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions.

This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions.

Product

ExacqVision Enterprise Manager Versions:
22.12.0.0
23.03.0.0

Steps to Reproduce

Create a Custom User Role
Attach valid User/Users to this Custom User Role
edit permissions such as video inputs
Save the configuration changes
Wait a few minutes
Edit the Custom User Role you created and observe the previously saved edits

Expected Results

The edits made to the Custom User Role should be saved.

Actual Results

The edits made to the Custom User Role are not saved, and the checkboxes have “unchecked” themselves.

Solution

Upgrade Enterprise Manager software version to 23.06.2.0.
AES-347 , AES-530

Tags Enterprise Manager Groups, Enterprise Manager User Roles, User Permissions, Guest, Custom User Roles, Enterprise Manager, Fail to Save, EM, 16366

exacqVision Enterprise

Enterprise Manager’s “Root” group has special privileges

Post author By Bhargav Atturu
Post date September 26, 2022

Description
If any user is a part of the “root” group in Enterprise Manager this grants that specific user special admin privileges regardless of what type of user OR user role that they are in.

In example..

If a user is tied to a user role where they cant seen specific cameras on a server but also belong to the root group, they will still be able to see those cameras.

Product
ExacqVision Enterprise Manager
Any Exacq brand NVR