Enterprise Manager downgrade from 24.03 not supported

Description Beginning with Enterprise Manager version 24.03.0.0 (or 23.09.124), downgrading will fail due the update of an underlying resource. We now utilize Django v3.2.23, which necessitated a change to the database schema. This will cause downgrade database migrations to fail. Prior to upgrading from 23.09 or lower, it is recommended to complete a Backup. Instructions… Continue reading Enterprise Manager downgrade from 24.03 not supported

Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows  Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues

Enterprise Manager fails to save edits to Custom User Roles

Description  Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions. This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions. Product  ExacqVision Enterprise… Continue reading Enterprise Manager fails to save edits to Custom User Roles

How to use the Camera Inspection tool

Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date. This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:… Continue reading How to use the Camera Inspection tool

Downgrading Enterprise Manager software from 23.06 to lower versions

Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions.  Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions

EM Editing the Group ROOT Synchronization Conflict Resolution Option

Knowledge Base Article Template Description  EM does not allow for the Root Group to select the option of Synchronization Conflict Resolution for Automatically Resolve Conflicts and remove Unauthorized Users as seen below. Note: That even on a New Group- that the Group Name Needs to be provided and the Synchronization Conflict Resolution is able to… Continue reading EM Editing the Group ROOT Synchronization Conflict Resolution Option

Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

EM not showing camera names and other information

Description  When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users. Product  Enterprise Manager 22.03 Steps to Reproduce  Add Server to EM Go to Cameras Expected Results  All cameras are displayed with all information. Actual… Continue reading EM not showing camera names and other information

Exacq Enterprise manager services on windows are not starting

Issue If Exacq Enterprise Manager services on Windows are not starting and giving this message Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it Solution Sometimes in the domain environment, the service users will be restricted and will not… Continue reading Exacq Enterprise manager services on windows are not starting

Automatic Import Fails with Temporary File Error

Description  When attempting to automatically import systems from a URL on startup the import fails.  Product  Steps to Reproduce  Expected Results  The system list is imported on startup  Actual Results The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays.  Solution The currently… Continue reading Automatic Import Fails with Temporary File Error