Tag: Edge Plus

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exacqVision Server Edge Documentation Quick Start Guides Illustra exacqVision Server Categories Products

Setup and Licensing exacqVision Edge/Edge+

Description

exacqVision Edge is a complete video management system (VMS) software solution that runs directly on an IP camera and stores video to an microSD/SD card inserted in the camera.

Supported Devices

Use the filters on the exacqVision IP Camera Integration database to search for devices that support exacqVision Edge.

Installers

Download the appropriate installer for your device. Installers are listed by device model on the Software Downloads page.

Upload

Devices will vary by manufacturer and firmware version. The steps for Illustra IQ cameras are depicted below.

  1. Log into the device through the web browser interface. Out-of-box or factory defaulted devices will likely require steps to choose basic device settings and configure the administrator user account and credentials. Refer to the device’s documentation for details.<br><br>
  2. Locate the application management page within the device. Pictured below, Illustra IQ devices feature an Applications page from within the Applications menu.
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  3. Select the installer file previously downloaded from Exacq.com to upload.


    NOTE: Some cameras may not allow the application to upload until a microSD/SD card has been inserted, formated, and mounted.<br><br>
  4. Uploaded applications typically begin running automatically after uploading. If the application does not appear to be running, use the device controls to start the application.
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  5. The exacqVision Edge application is NOT licensed through the device itself. Disregard the License option within the camera’s web interface and proceed to the Licensing steps below.<br><br>

Licensing

  1. If you have not already done so, download and install the exacqVision Client software on a workstation you intend to you for viewing and management of the Edge device.<br><br>
  2. Within the exacqVision Client, use the cog wheel icon to access the Configuration screen.<br><br>
  3. Navigate to the Add Systems page and add the Edge VMS using the IP address of the camera you installed the Edge application on as the server Hostname/IP Address. Rather than entering the credentials to log into the camera, the system credentials will still be default. Enter the following for intial setup:
    Username: admin
    Password: admin256<br><br>
  4. Upon initial connection with the default credentials the exacqVision software will prompt you to change the default credentials to those known only to you.<br><br>
  5. After changing the Edge Server credentials, you will see the exacqVision Server appear on your system tree to the left. Expand the server node and click to select the Configure System option.
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  6. Select the System tab from the top of the Configure System page.<br><br>
  7. Within the License section of this page, either manually enter the license key or use the Import button options to upload the license key to authorize your Edge application.
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  8. Navigate to the Add IP Cameras page and confirm the camera is now shown as connected in the IP Camera List. It is normal to see that the Address is 127.0.0.1 because the Edge application is running directly on the camera, thus it will display the local loopback address rather than the networked IP address of the camera.
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Knowledge Support exacqVision EDGE Support Illustra exacqVision Server Categories Products

Edge Server Application Stops Shortly After Starting on Illustra Cameras

Description

Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default ‘Enable Event Record’ setting on the camera.
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Product

Cameras:

  • Illustra Pro Gen4 Cameras
  • Illustra Pro Gen3 Cameras

Edge Server

  • All versions

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Steps to Reproduce

  1. Format and Mount the microSD card in the camera.<br><br>
  2. Check the ‘Enable Event Record’ box on the Record Settings tab.<br><br>
  3. Upload the Edge application. The application should start after uploading, but if it is stopped, start the application manually.

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Expected Results

Edge Server runs without issue and client connections are maintained.

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Actual Results

Shortly after the application starts, the client connections drop and Edge Server application on the device changes to a Stopped/Not Running status.

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Solution

Uncheck the ‘Enable Event Record’ box on the Record Settings tab.

The default setting is unchecked/disabled. This box is used for local recording on the camera without an Edge Server application. When this is checked, the Edge application and camera software compete for control of the storage causing the Edge application to fail.

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User Guides Documentation exacqVision EDGE exacqVision Server Categories Products

Edge Plus Archive Options

exacqVision Edge Plus Archiving currently supports SMB archiving targets.

Edge Plus does not currently support Cloud Drive or Amazon S3 archiving.

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Categories
Knowledge Support Support exacqVision Webservice Categories Products

Using exacqVision Web Service with Edge Cameras

Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine.

The web service can be run on other machines but you will need to enter the Web Service Configuration to change the default server address from the loop back of 127.0.0.1 to the address of your Edge device(s).

Unlike an NVR installation of the exacqVision Server, the Edge Server application does not permit changing the default listening port for incoming client connections. Therefore, if you need to use the web service with Edge cameras you will need to configure the proper port forwarding for these connections. The addresses and port forwarding used depend on where you are placing the web service, and whether you are using multiple Edge devices behind the same router.

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Web Service Inside LAN

If the web service is inside the same Local Area Network as the Edge cameras, you may use the Server Connections page in the Web Service Configuration to connect the web service to each Edge camera. This requires minimal port forwarding in the router.

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Web Service Across WAN

If the web service is placed outside of the Local Area Network the Edge cameras are on, you will need to configure port forwarding as well as port translation. Port translation is used because the listening port of the Edge servers cannot be changed from their default port numbers. 

NOTE: Some home or small business routers may not be capable of port translation.

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