Tag: E-Series Encoders

Categories
Knowledge Support Support exacqVision Client Categories Products

E-Series encoders show invalid resolution and framerate after changing settings

Affected Versions

exacqVision Server/Client 7.3.4 or later

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Description

After changing the framerate or resolution, exacqVision will show an invalid resolution and framerate

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Workaround

None

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Resolution

Update exacqVision Server and Client to 7.8.0 or higher

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Categories
Knowledge Support Support exacqVision Server Categories Products

Cannot connect more than 52 E-Series encoders to a server

Affected platforms

exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4)

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Symptom

When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash.

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Workaround

If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development build 7.1.3402.84249. During the installation, uncheck the Arecont, illustra3 and UDP plugins at the “Select Components to Install” step.

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Resolution

Fix expected in exacqVision 7.2