Tag: DMP

Categories
Knowledge Support Support exacqVision Client Categories Products exacqVision Integrations

DMP intrusion panel XR550 requires 8 characters and all capitalized

Description

Refer to ​#d17458.

Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized.

If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters.

If your remote key contains any lower-case characters, you need to enter capitals into exacqVision in order to connect. 

Product 

  • exacqVision Server

Steps to Reproduce 

  • Connect to the XR550 using a remote key less than 8 characters.

Expected Results 

  • The XR550 is connected successfully.

Actual Results 

  • Connection attempt results in ‘Invalid credentials’

Solution

After entering the remote key, continue adding spaces until the total number of characters is 8.

Categories
Knowledge Support Support exacqVision Server exacqVision Integrations

DmpPi Slow To Reconnect

Issue

The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and closed its end of the socket.

Workaround

Wait a minute before enabling the panel, be patient.

Version Affected

exacqVision Server 9.6.6

Version Fixed

exacqVision Server 9.8.5

Categories
Documentation Integrations exacqVision Client Categories Products

DMP (Integration Guide)

DMP.pdf