Tag: Device Reporting an Error

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Axis with VMD4 reporting “Device reporting an error” and stream video

Description

This is limited to Axis cameras supporting VMD4 (fw 6.50 and later) either after factory default or out of box. In this case, the plugin detects VMD4 is preferred over VMD1 and by default VMD4 is stopped. The Axis plugin in this case sends a request to start VMD4 and some camera model and fw might not response correct and return http error 500. The device reports/logs the error. This is resolved by disable/enable the device or manually start VMD4 before connecting to the camera.

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Version Introduced

9.0.0.123243

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Steps to reproduce

factory default axis camera with fw 6.50 and later with VMD4 support

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Expected result

camera connect with motion configuration setting for VMD4.

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Actual result

camera connected and stream but missing motion configuration and connection status showing “Device reporting an error”.

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Work Around

disable/enable the camera would resolve the issue.
manually start VMD4 from the camera web page before connecting to the server.

Categories
Knowledge Support Support exacqVision Server Categories Products

Axis Displays “Device Reporting an Error”

Problem:

An Axis camera may display the error “Device reporting an error, the device reported that is has encountered an error (500)” but continues to display a normal video stream. 

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Explanation: 

This is typically caused by a camera that does not have native PTZ functions but could be connected to an external PTZ device such as a PTZ turret/mount. There is no PTZ driver loaded in the camera to support this. If a client user tries to operate the PTZ controls on the ‘Mechanical PTZ’ tab it will return an HTTP Error 500. The camera plugin will then display the “Device reporting an error” status and the status will not clear. 

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Solution:

Fixed in exacqVision Server version 8.7.18.116550