Tag: Debug

Categories
Knowledge Support Support exacqVision Mobile exacqVision Webservice

Changing the Logging Level for exacqVision Web Server

Description 

At times is may be necessary to change the exacqVision Web Server Logging Level.  By far the most common usage is changing from the default Error logging level to Debug and then back again.   

Product 

exacqVision Web Server  

Solution

In order to assist with troubleshooting exacqVision Web Server issues it is sometimes useful to increase the verbosity of the log files by changing the log level.  Once the necessary information has been gathered it is good practice to change the log level back to the default,  Error Logging Level.     

Change to Debug Logging Level

  • From Web Service Configuration
  • Navigate to Configuration, then Logging
  • Click the dropdown and change the Logging Level to Debug
  • Apply the change and restart Web Service
  • Return to the Landing Page
  • Force or wait for the issue to recur.

Change to normal (Error Logging Level)

  • From Web Service Configuration
  • Navigate to Configuration, then Logging
  • Click the dropdown and change the Logging level to Error
  • Apply the change and restart Web Service
Categories
Knowledge Support Support exacqVision Server

Video Not Recording to iSCSI  with Status “Recording Not Possible”

Description

Video is not recording to customers iSCSI targets after a reboot.  Drive was reporting a status of “Recording Not Possible” on exacqVision Server 21.03.10.  Servers running exacqVision Server version 20.06 or older were showing a status of healthy, but were not recording.

Identification

Use the following to properly identify the issue before applying the fix.

  • Update to exacqVision Server version 21.03 or later. 
  • Check the drives status on the storage page.
  • If the status is “Recording Not Possible”
    • Enable debug level logging
    • Restart the exacqVision Server service
    • Monitor for log entries similar to those listed below, specifically Store Fails and GRV Fails
    • Check Extended Storage or Enterprise Storage for conflicting entries like those displayed below.
    • Once positively identified follow the steps outlined in the resolution section

Log files (debug level enabled)

Before Fix

After Fix

Enterprise Storage page was showing the Type as Local (iSCSI) on the servers which were not recording.   Servers which were recording report the volume type as Local. Note: The server showing the Status of “Recording Not Possible” was running newer exacqVision Server software 21.03.10 vs 20.06 or older for the others.

Another indication was that the iSCSI targets populated both the Targets and Partitions Section of  the Storage page,  Extended tab.  Whereas the servers which were recording normally populated only the iSCSI Targets.section

Resolution

  • rename archivepi.xml
  • rename psfpi.xml
  • restart exacqVision Server Service
  • Verify that storage targets are only listed in the Partition section of the Storage page (Configuration > Storage > Extended Tab)
  • Verify that the volume now has a type of Local on the Enterprise Storage page (Configuration > Enterprise > Storage)