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Knowledge Support Support exacqVision Server

Analog PTZ Presets Are Not Saving for Customrole Users

Description 

Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live.

Product 

exacqVision Server v22.09 and 22.12

Steps to Reproduce 

  • exacqVision Client > Configuration > Users
  • select an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled
  • Close and re-open the client, logging in using the customrole user
  • Select an analog PTZ camera in Live
  • Right click and select Create PTZ Preset
  • Enter a Preset Name, click OK
  • Again Right Click on the Live Image
  • Select PTZ

Expected Results 

  • The PTZ preset just created is listed and available for selection

Actual Results 

  • The PTZ preset just created is not listed

Solution

exacqVision Server build 22.12.739702.0 is available and the fix will be included in exacqVision Server 23.03
See AES-220 for additional details