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System watchdogs while archiving when SMB network share connection is lost

Affected platforms

exacqVision 7.1.23 to 7.2.0 running on Ubuntu Linux

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Symptom

If the recorder is archiving and cannot reach an SMB archive target, the recorder will become unresponsive and watchdog reset.

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Workaround

Downgrade to a version prior to 7.1.23

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Resolution

Upgrade server to 7.2.1 or newer to address proper timeout detection and erroneous watchdog behavior. However, LDAP, e-mail notifications, drive/RAID monitoring and other operations involving external executable utilities will cease to function until the archive connection is restored. Refer to https://crm.exacq.com/kb/?crc=1151 for more details on how to subsequently resolve the archiving connection issue.