Tag: Connection Error

Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder

Post author By Tom Oakes
Post date April 18, 2022

Description

SPE-1610N encoders had video loss on the first channel of banks 2, 3, & 4. Also, the connection status would go from connected to Connection Error 551.

Product

exacqVision Server 19.12

Steps to Reproduce

Add encoder as device type Samsung; add banks 2, 3, & 4 with the #bank=x override.

Expected Results

All channels display video

Actual Results

Video loss on the first channel of banks 2, 3, & 4 and the connection status will go to connection error 551

Solution

Introduced with Audio Out Support in 19.12.0, the first video channel of the second third or fourth bank fails to connect with error 551 if two-way audio is enabled.

The workaround is to disable audio out channel(s) or update to exacqVision Server version 20.06.xx

Tags Guest, Connection Error, Samsung, Encoder, 7723, SFA000034679

Knowledge Support Support exacqVision Server Categories Products

Server May Lose Network Connectivity When Bond Is Deleted

Post author By Bhargav Atturu
Post date April 27, 2021

Symptom:

exacqVision Server has lost network connectivity.

Problem:

The settings from the deleted bond are arbitrarily applied to whichever interface was first alphabetically in the bond. All other interfaces in the removed bond are set to 0.0.0.0. If the alphabetically first interface is no longer physically connected, loss of network connection occurs.