Tag: Connection

Categories
Knowledge Support Support exacqVision Server Categories Products

Sunell camera not taking transport option/dropping connection

Title

Sunell camera not taking transport option/dropping connection.

Description 

Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect.

Product 

Exacq Sever

Steps to Reproduce

  • Connect the camera to Exacq
  • Connection will drop after a few seconds.

Expected Results 

Camera stays connected.

Actual Results 

Camera disconnects after a few seconds and then reconnects then repeats.

Solution

This will be fixed in the 22.09 update, please ensure Exacq is up to date.

Categories
Knowledge Support Support exacqVision Server

Vivotek Cameras Fail to Connect “Connection error (403)”

Description 

Some Vivotek cameras require Basic Authentication.  This should be indicated in the Notes section of the cameras test record.  The camera will not connect if digest authentication is selected.

Product 

  • Vivotek IP Cameras
  • exacqVision Server

Steps to Reproduce 

  • Add a Vivotek Camera

Expected Results 

  • Camera connects

Actual Results 

  • The camera does not connect and a connection error “Connection error (403)” is returned
Sample from exacqVision Server Logs

Solution

  • Disable the camera in the exacqVision Client
  • Access the camera configuration page via a web browser
  • Navigate to Network > Streaming Protocols > Authentication
  • Change Authentication from digest to basic for both HTTP and RTSP protocols
  • Navigate to Security > Miscellaneous
  • Uncheck  the Enable Cross-Site Request Forgery (CSRF) protection option
  • Save the changes
  • Reboot the camera
  • Access the camera configuration page via a web browser
  • Navigate to Network > Streaming Protocols > Authentication
  • Verify the authentication mode is set to basic
  • Navigate to Security > Miscellaneous
  • Verify CSRF is not enabled
  • Enable the camera in the exacqVision Client

Important: The camera seems to require a reboot to fully apply the change in authentication mode.