Tag: Compatibility

Categories
Knowledge Support Cloudvue Cloudvue Cameras Support Categories Products

10 Most Frequent Cloudvue Problems

10 Most Frequent Cloudvue Problems
10MostFrequentlyAskedQuestions.pdf
Categories
Knowledge Support exacqVision Enterprise Support Categories Products

Browser compatibility issues in ESM

Description

In some versions of IE, the slide in module will not show up correctly.

Also, in IE and Firefox, the calendar selection will not display.

Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use Firefox or Chrome as it will not work in IE.

For calendar, you can manually update the date fields on the bar.

Version introduced

3.9.19.90492

Platform

All

Steps to reproduce

  • In the Firefox or IE browser, go to ESM.
  • On the ESM menu, click Schedule Updates
  • Under update Parameters, click on the “Date and time of install” dropdown

Expected result

  • The dropdown should show a calendar popup to select date

Actual result

  • There is no calendar popup no matter where you click inside the “Date and time of install” dropdown

Work around

  • Hand edit the date and time field, Or
  • Use a Google Chrome browser to see calendar popup

<br>

Browser-compatibility-issues-in-ESM.pdf
Categories
Knowledge Support Documentation Support exacqVision Server Categories Products exacqVision Hardware

RS-485-to-USB Adapter Compatibility with ExacqVision

Two RS-485-to-USB adapters have been tested for compatibility with exacqVision: B&B Electronics, model 485USB9F-4W and VSCom, model USB-COMi-TB. The tests used the drivers supplied with the devices, and data has successfully been transmitted and received to and from each adapter. They were also tested in a loopback configuration with the RS-485 port built into an exacqVision server equipped with an analog capture board.


B&B Electronics, model 485USB9F-4W

VSCom, model USB-COMi-TB


Installation

  1. Install the adapter driver (included with the device or downloaded).
  2. Plug the device in to the USB port of the exacqVision server.
  3. Ensure that Windows discovers and configures the device properly. (Use Device Manager, found in Control Panel.)
  4. Restart the exacqVision Server service.
  5. In exacqVision Client, open the Serial Ports page.
  6. Verify that a new COM port exists in the UART section of the Serial Ports page.
  7. Configure the port as you normally would for PTZ control output or POS data input.

Notes

  1. The B&B adapter is equipped with a standard D-sub, 9-pin, female connector on the RS-485 side. A pinout diagram is included with this device.
  2. The VSCom adapter has terminal blocks on the RS-485 side, allowing easy connection of bare wires. The dip switches and jumpers were left in their default settings for testing.

<br>