Cloudvue Gateway H.264/H.265 Support

Description  H.265 encoding is supported on certain Illustra cameras which have been added as model specific.  It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264.  Product 

Video Codecs vs Video Containers

CodecsCodec is a term that combines compression and decompression. Transmitting video streams or storing video files in a compressed format to save bandwidth and storage capacity requires one algorithm to compress the video and another to decompress it at the system receiving the stream or playing the file. Containers Containers are just that, a container… Continue reading Video Codecs vs Video Containers

Audio Troubleshooting

Some cameras have audio inputs, which is not the same as having a built in microphone. Sometimes you may also have to do a combination of tasks to get the audio to work correctly in Exacq. External Microphones Is audio scheduled to recordIs audio supported on the device?Is audio enabled in the cameras Web GUI?Are… Continue reading Audio Troubleshooting

Samsung server log error “Device did not return codec information for profile”

Issue seen with SNO-8081R/SNV-8081R <br> This is caused by the camera reporting codec of h.265 profile that we do not currently support with our Samsung plugin. This does not affect other profiles. The message can be ignored.