Prompted to “Checkout” When Saving Cloudvue Subscriptions

Description  When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product  Steps to Reproduce  Expected Results  Actual Results  Solution Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com… Continue reading Prompted to “Checkout” When Saving Cloudvue Subscriptions

Cloudvue Subscription Support Policy

Description  Details regarding the proper handling of Cloudvue subscriptions. Solution IMPORTANT Support should NEVER add or change subscriptions for a customer, partner, or JCSS account. Authorized Account User An authorized user could be the partner, or another user listed on the account Determining the Partner ID Customers When a customer has subscription questions support should… Continue reading Cloudvue Subscription Support Policy