Tag: Cloudvue Partner

Categories
Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Support Categories Products

Prompted to “Checkout” When Saving Cloudvue Subscriptions

Description 

When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions.

Product 

  • C2C
  • Cloudvue Gateway

Steps to Reproduce 

  • Access device via Cloudvue Manager
  • Expand Subscriptions
  • Apply desired subscription to all cameras
  • Click SAVE SUBSCRIPTIONS button

Expected Results 

  • SAVE SUBSCRIPTIONS button is displayed and subscriptions are saved when clicked

Actual Results 

  • CHECKOUT button is displayed and Credit Card Information is required

Solution

Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com or Cloudvue Mobile to apply the subscriptions themselves and provide a credit during checkout.

See AES-995 for additional details.

Categories
Video Library Configuration Cloudvue Cloudvue Access Control Youtube Video Library Categories Products

Cloudvue Access Control Subscriptions for Cloudvue Partners

Cloudvue Access Control Subscriptions for Cloudvue Partners
This video explains where to change Cloudvue account subscription settings for access control, as well as the differences between the various subscription types so that Cloudvue Partners, dealers, and integrators will know which ones their clients will need.