Tag: Cloudvue Mobile app

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Cloudvue Custom Views

Description  Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well. Product  CloudvueCloudvue Mobile App Solution Creating a View and Assigning Users Login to Cloudvue as an AdministratorOn the… Continue reading Cloudvue Custom Views

Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Description  Customers have reported that they are unable to unlock doors using previously enrolled  ioSmart readers in panelless mode.  In addition users are unable to enroll new readers.  Engineering is aware of the issue and a fix will soon be pushed to all controllers. Products CloudvueCloudvue Access AppCloudvue Mobile AppEntraPass Go Pass AppKantech panelless ioSmart… Continue reading Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers