Tag: Cloudvue Mobile app

Cloudvue Release Process

Post author By Tom Oakes
Post date December 13, 2023

Description

The Cloudvue release process involves multiple components and regions. In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access. Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later. This pattern is followed for each component with C2C and Cloudvue Manager released together. The complete release cycle can take several weeks before all components to be completed.

Cloud

Engineering must supply a cab file containing all the cloud components such as OS, Database, anything that runs in the cloud to the SRE team for approval. Once approved it is then implemented by region, replacing all current Cloud components.

You can view the release summaries outlining what enhancements, fixes and integrations have been made by logging into Cloudvue Manager and going to https://dashboard.cloudvue.com/releases

Cloudvue Gateways

When available software updates can be manually applied to individual Cloudvue Gateways via Cloudvue Manager. In addition, Engineering can automatically push update to Cloudvue Gateways using the release manager. https://dashboard.cloudvue.com/releases/manage

C2C

Software updates for C2C devices are like Cloudvue Gateways with the exception that the updates are not automatically pushed. C2C devices must be manually updated.

Cloudvue Mobile

Software updates for Cloudvue Mobile are made available through the appropriate play store.

Cloudvue Access

Cloudvue Access consists of the mobile application which can be updated through the appropriate play store and the KT-1 controller software and firmware which can manually be updated from the devices page in Cloudvue Manager.

Tags Cloudvue, Cloudvue Gateway, Cloudvue Mobile app, KT-1, C2C, Level2, Cloudvue Access, Release, 18276

Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Cloudvue Access Control Support Categories Products

Cloudvue Custom Views

Post author By Tom Oakes
Post date December 21, 2022

Description

Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well.

Product

Cloudvue
Cloudvue Mobile App

Solution

Creating a View and Assigning Users

Login to Cloudvue as an Administrator
On the navigation bar select Account
Select Views
Select Add New View
Give the view a Name
Expand and Select devices to Assign them to the view
When finished assigning devices, Select Users
Assign desired Users
Select Save to save the assigned users and be returned to the View page
Select Save to save the view
The view will now be accessible under Custom Views for users assigned to the view

Modifying an Existing View and Assigned Users

Login to Cloudvue as an Administrator
On the navigation bar select Account
Select Views
In the Views section edit an existing view by clicking the pencil icon to the right of the Views Name
Devices can be added or removed from the view as desired
Users can be assigned or unassigned to the view by selecting Users
Add or remove Assigned Users by checking or unchecking the selection box next to the User
When finished Select Save to save the assigned users and be returned to the View page
Select Save again to save the view

Additional Information

Cloudvue Training Videos – Cloudvue C u stom Views

Tags SFA000035877, Guest, Views, Cloudvue Mobile app, Custom Views, 13393, Cloudvue Custom View

Cloudvue Knowledge Support Cloudvue Access Control Support Categories

Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Post author By Tom Oakes
Post date November 29, 2022

Description

Customers have reported that they are unable to unlock doors using previously enrolled ioSmart readers in panelless mode. In addition users are unable to enroll new readers. Engineering is aware of the issue and a fix will soon be pushed to all controllers.

Products

Cloudvue
Cloudvue Access App
Cloudvue Mobile App
EntraPass Go Pass App
Kantech panelless ioSmart Bluetooth Card Readers

IMPORTANT: Users MUST transition from EntraPass Go Pass App to the “Cloudvue Access” app #13418. See Knowledge Base Article #13379 for Instructions on Installing Cloudvue Access