Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space
Tag: Cloudvue Manager
Changing The Cloudvue Account for a KT-1 Access Controller
Description Account changes cannot be made through Cloudvue Manager. A ticket will need to be raised with engineering so they can make the necessary changes in the cloud database. Product Solution See AES-497 for an example.
How to edit a user in Cloudvue Manager
Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps
No Remaining Seats for Doors Error
Description The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Steps to Reproduce Expected Results The user saves without error Actual Results The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error
Finding Cloudvue Gateway IP Addresses
Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Cloudvue App Cloudvue Manager
Removing Inactive Devices
Description At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)
Cloudvue – Default Ports
Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports
Understanding and Using Partner Codes
Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes
Cloudvue Manager Falsely Reports the SD Card as not Formatted
Description It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as “SD card is not formatted correctly. Format it as vfat”. Use the following instructions to resolve. Product c2c-illustra-IFS03xFirmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003Cloudvue Software version 22.4.1Build Number 71Build Date 07/26/2022, 8:07pm Steps to Reproduce Access… Continue reading Cloudvue Manager Falsely Reports the SD Card as not Formatted