Warning: Level 2 Document – Please do not distribute. Description The Illustra 12MP Fisheye IPS12F27OIA4 camera name cannot be changed in either Cloudvue or Cloudvue Manager.An error is displayed when attempting to save the updated camera name. Product Steps to Reproduce Expected Results The camera name should update successfully and reflect the new name… Continue reading Unable to Update Camera Name Illustra 12MP Fisheye in Cloudvue or Cloudvue Manager
Tag: Cloudvue Manager
Unable to Add Staff User in Cloudvue Manager
Description Users may be unable to add a new Staff user in Cloudvue Manager (CVM). Even when the new Staff account is configured with the same permissions and roles as existing staff members. Product Steps to Reproduce Login to Cloudvue Manager with the new Staff account Add a new user to the account Expected Results … Continue reading Unable to Add Staff User in Cloudvue Manager
Cloudvue Manager C2C Disk Space
Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space
Changing The Cloudvue Account for a KT-1 Access Controller
Description Account changes cannot be made through Cloudvue Manager. A ticket will need to be raised with engineering so they can make the necessary changes in the cloud database. Product Solution See AES-497 for an example.
How to edit a user in Cloudvue Manager
Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps
No Remaining Seats for Doors Error
Description The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Steps to Reproduce Expected Results The user saves without error Actual Results The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error
Finding Cloudvue Gateway IP Addresses
Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Cloudvue App Cloudvue Manager
Removing Inactive Devices
Description At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)
Cloudvue – Default Ports
Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports
Understanding and Using Partner Codes
Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes