Cloudvue Manager C2C Disk Space

Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space

No Remaining Seats for Doors Error

Description  The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product  Steps to Reproduce  Expected Results  The user saves without error Actual Results  The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error

Removing Inactive Devices

Description  At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product  Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

Cloudvue – Default Ports

Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports

Understanding and Using Partner Codes

Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes

Cloudvue Manager Falsely Reports the SD Card as not Formatted

Description  It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as “SD card is not formatted correctly. Format it as vfat”. Use the following instructions to resolve. Product  c2c-illustra-IFS03xFirmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003Cloudvue Software version 22.4.1Build Number 71Build Date 07/26/2022, 8:07pm Steps to Reproduce  Access… Continue reading Cloudvue Manager Falsely Reports the SD Card as not Formatted