Tag: Cloudvue Gateway

Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories

Cloudvue – Recording Schedule Types

Description 

The following describes the currently available recording schedule types

Product 

  • C2C
  • Cloudvue Gateway

Solution

Schedule Types

Motion

  • Video recording is based on motion detection and is recorded both locally on the SD (C2C camera) or HDD (Gateway) and simultaneously in the cloud

Record

  • Video recording is constant based on the schedule and is recorded both locally on the SD (C2C camera) or HDD (Gateway) and simultaneously in the cloud

Local Record, Cloud Motion

  • Record all the time locally on SD (C2C camera) or HDD (Gateway), Motion detection is recorded on the cloud

Local Record, Cloud People Detection

  • Record all the time locally on SD  (C2C camera) or HDD (Gateway), People detection is recorded on the cloud

Local Record, Cloud Vehicle Detection

  • Record all the time locally on SD (C2C camera) or HDD (Gateway), Vehicle detection is recorded on the cloud

NOTE: All cloud recording requires a subscription

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway Video Tearing

Description 

The Force TCP option forces the video stream to be sent using TCP/IP.  This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed.

Product 

  • Cloudvue Gateway

Solution

  • Login to Cloudvue
  • Select Live
  • Views > Video Devices > YOUR Cloudvue Gateway
  • Click the pencil Icon to edit the camera settings
  • Click the Video tab
  • Click Force TCP to enable
Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Master Camera Password

Cloudvue Master Camera Password

Description 

Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras.

Product

  • Cloudvue Gateway

Solution

  • Adding a new camera
    • If you have a Master Camera Password set and add a new camera, it will auto change the camera password to the password set in the Master Camera Password field.
  • Cameras already added via the default camera password, or a password set via the camera interface if changed from the default
    • If you add a Master Camera Password or change the Master Camera Password after cameras are already connected, it will change all currently connected cameras password to what ever is submitted in the Master Camera Password field.
  • If you are logging directly into the Gateway via the local IP address
    • You can change the password on cameras individually
      • This would override the Master Camera Password for that single device
    • If someone changes the Master Camera Password, that would override the individual password set above

NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh to the DB to remove it. If you want to change it, just type in a new password which will change the password on all connected cameras.

Categories
Sales Materials Cloudvue Data Sheets Categories Products

Cloudvue VMS Data Sheet

Cloud-Managed Video, Access and Intelligence

Cloudvue-VMS-Data-Sheet_v2306.pdf
Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Configuring IP Addresses on a Cloudvue Gateway

Description 

This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs.

Product 

  • Cloudvue Gateway

Prerequisites

  • Port #1 “NET” is connected to a network with internet access
  • The Cloudvue Gateway has be registered

Solutions

NOTE: Network Settings can only be viewed, not changed from cloudvue.com

Local Cloudvue

  • Open a web browser from a machine connected to the same network as the Cloudvue Gateway
  • Go to the LAN IP address of the Cloudvue Gateway for example http://192.168.1.180
    • Note: See Knowledge Base Article #15509 “Finding Cloudvue Gateway IP Addresses” for more details about finding IP Addresses
  • Login to the Local Cloudvue instance 
  • From the Navigation bar select Live
  • Expand Video Devices
  • Select the Cloudvue Gateway
  • From the Navigation bar select Settings
  • Select the Settings tab
  • Under Network Settings
    • PORT 1 “LAN”
      • This is the NIC labeled “NET” on the gateway and should be connected to the customers local area network
      • It can be configured to either obtain an IP address dynamically “DHCP” or be assigned a Static IP
      • DHCP (Default)
        • Tick DHCP
      • STATIC
        • Tick Static
        • Enter the desired IP address
        • Enter a Subnet Mask
        • Enter the IP address for DNS Server 1
        • Enter the IP address for DNS Server 2
      • Save the Changes
    • PORT 2  “Cameras”
      • This NIC is labeled POE on the gateway and should be connected to the Camera Network
      • It is intended to function as a DHCP server and assign a dynamic IP address to connected cameras
      • However, you can choose to set to static and manually IP connected cameras
      • DHCP Server (Default)
        • Tick DHCP Server
      • Static
        • To change the networking number scheme from the default 192.168.20.1
        • Enter a new IP address
        • Enter a Subnet Mask
      • NOTE: After changing PORT 2, all devices plugged into this port will need to be rebooted.
    • Once satisfied click SAVE to apply changes

Command Line

  • The overall process is
  • Establish an SSH connection to the Cloudvue Gateway
    • Enter your machines sudo password
    • Enter the smartvue SSH password  found in the SSH Section for the device in Cloudvue Manager.
  • Using either nano or vi edit the file /etc/network/interfaces
  • Make the desired changes to any NIC to set for either static or dhcp
  • Save the changes and exit the editor
  • Down and up the NICs which were changed to apply the changes or alternatively restart the Gateway

In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP address

Additional /etc/network/interfaces Examples

In this example NIC em2 (LAN) is set to static and em1 (Cameras) is set to DHCP

In this example NIC em2 (LAN) is set to DHCP and em1 (Cameras) is set to Static

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories

Finding Cloudvue Gateway IP Addresses

Description 

Here are the ways to determine the LAN IP address of a Cloudvue Gateway

Product 

Cloudvue Gateway

Solution

Cloudvue.com

  • Login 
  • Go to Account > Devices > Desired Gateway > Network Settings Section > Port1
  • Make Note of the IP Address

Cloudvue App

  • Open and Login to the Cloudvue App
  • Just above the live image click the down Icon to open a dropdown menu
  • Select the gear icon for the desired Cloudvue Gateway
  • Select Network Settings
  • Make Note of the IP Address

Cloudvue Manager

  • From https://dashboard.cloudvue.com
  • Search for the Cloudvue Gateway
  • From the Gateways device page expand Network Settings
  • Make Note of the IP Address
Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories Products

Removing Inactive Devices

Description 

At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices.

Product 

  • C2C
  • Cloudvue Gateway

Solution

Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

  1. Access the customer’s account in Cloudvue Manager
  2. Expand Video Devices and select the desired device
  3. Expand Subscriptions and uncheck the subscription and save. (If it says checkout this should be done by the partner staff that originally created the subscription for correct prorations to be applied)
  4. Expand Users and Remove all users from the device
  5. For Cloudvue Gateways expand Cameras and remove all cameras from the device
  6. Edit the Device and set the Partner and Account to Inactive (this removes the device from their manager portal and requires help from support )
Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway – Video File Naming Format

Description 

The Cloudvue Gateway video file storage structure is as follows:

Product 

  • Cloudvue Gateway

Solution

/smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4

MAC (The MAC address of a connected camera)
YYYY (Year such as 2023)
MM (Month such as 03 for March)
DD (Date such as 30 for the 30th)
Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.

Within  each directory, video is stored in files. Each video device has its own directory and files.

Example

/smartvue/video/0050F9627E62/2023-03-30/1680140457.mp4

At first glance it would appear the video for the camera with MAC address 0050F9627E62 was recorded on March 30th, 2023. However, there is only one Unix time, and it is created using the UTC/GMT time zone. A check of the epoch time 1680140457 shows the local recording time was Wednesday, March 29, 2023, at 9:40:57 PM.

Use a converter like https://www.epochconverter.com/ to convert the epoch time to show the human readable GMT and local time.

1680140457
GMT: Thursday, March 30, 2023, 1:40:57 AM
Your time zone: Wednesday, March 29, 2023, 9:40:57 PM GMT-04:00 DST

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway Camera Already Exists

Description 

When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing the camera from the local Cloudvue database.

Product 

  • Cloudvue Gateway

Solution

Overview

The following steps should be used to remove the duplicate camera from the Cloudvue Gateways database.

  • SSH to the Cloudvue Gateway
  • Launch MariaDB Monitor
  • Display Camera Table Contents
    • Use the MAC address to Identify the Camera
  • Delete the Camera
  • Display Camera Table Contents
    • Check the changes
  • Delete associated Camera Settings
  • Close MariaDB Monitor

SSH to the Cloudvue Gateway

  • sudo ssh -p 7627 smartvue@[IPADDRS]
    • Where [IPADDRS] is the IP address of the Cloudvue Gateway

Launch MariaDB monitor and Access The Smartvue Database

  • mysql -u root smartvuedb

Display Camera Table Contents

  • select * from camera;

Identify The Camera

  • Use the MAC to find the camera which needs to be deleted
    • Make note of the id and deleted_at fields
    • NULL in deleted_at indicates that camera is active

Delete The Camera

  • update camera set deleted_at =  created_at  where id = [id];
    • Where [id] is the cameras id

Check Your Work

  • List the cameras 
    • select * from camera;
  • Verify that the  deleted_at field is no longer NULL but is the same as the created_at field

Delete the Cameras Settings

  • delete from camera_setting where camera_id = [id];
    • Where [id] is the cameras id

Close MariaDB monitor

  • \q

Pro Tip:  To restore a camera change the deleted_at field  to NULL

update camera set deleted_at = NULL where id = [id];

  • Where [id] is the cameras id
Categories
Knowledge Support Cloudvue Documentation Support Categories Products

Cloudvue – Default Ports

Description

The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud.

Products

  • Cloudvue C2C
  • Cloudvue Gateway
  • Cloudvue Manager

Default Ports

PortDescriptionProduct(s)
80Hypertext Transfer Protocol (HTTP)Cloudvue Local
Cloudvue Gateway Cameras
123Network Time Protocol (NTP))Cloudvue Gateway
443Hypertext Transfer Protocol Secure (HTTPS / TLS 1.2 or higher)Cloudvue Gateway
Cloudvue Web
Cloudvue Manager
7627Secure Shell (SSH) secure logins Tunneling and port forwarding (Optional)Cloudvue Gateway
Cloudvue Gateway Cameras
Cloudvue C2C
8000People/Vehicle DetectionCloudvue Gateway
Cloudvue C2C

Domains

In certain situation is may be necessary to whitelist the following domains

  • *.cloudvue.com
  • *.blob.core.windows.net
  • *.google.com

The Windows blob core domain contains multiple IP address, so be sure there is not a firewall rule blocking any of them.
Access to google.com is only required when putting a C2C into Cloudvue Mode.

URLS

URLEnvironmentDescription
https://s12storagedev.blob.core.windows.netAllData Center List when converting a C2C to cloud mode (initial setup of C2C Only)
analytics.cloudvue.com:8000AllPeople/Vehicle Detection analytics
tunnel.cloudvue.com:7627AllSSH secure logins, Tunneling, and port forwarding (Optional)
https://messaging.cloudvue.com/NA – North AmericaDevice communication with cloud services (Cloudvue)
https://s12archives02.blob.core.windows.net
https://s12archives03.blob.core.windows.net
https://s12archive004.blob.core.windows.net		NA – North AmericaArchive uploads, HLS streaming , Hyperview
https://preview-inbound.cloudvue.comNA – North AmericaStream preview
https://uk-messaging.cloudvue.comUK – EMEADevice communication with cloud services (Cloudvue)
https://s12archiveukprod001.blob.core.windows.net
https://s12archiveukprod002.blob.core.windows.net		UK – EMEAArchive uploads, HLS streaming , Hyperview
https://uk-preview-inbound.cloudvue.comUK – EMEAStream preview
https://au-messaging.cloudvue.comAU – AustraliaDevice communication with cloud services (Cloudvue)
https://s12archiveauprod001.blob.core.windows.net
https://s12archiveauprod002.blob.core.windows.net		AU – AustraliaArchive uploads, HLS streaming , Hyperview
https://au-preview-inbound.cloudvue.comAU – AustraliaStream preview