Using Rsync to Transfer Files to a Cloudvue Gateway

Description  At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway

Cloudvue Video File Formats

Description  Both Cloudvue Gateways and C2C devices store video in 30 second increments.  Cloudvue Gateways use MP4 and C2C uses MKV container formwats.  The MKV video files on C2C devices are encrypted and cannot simply be copied and played.   The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats

Amcrest Cameras Fail to Add as ONVIF

Description  Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message “Invalid Username / Password”. This is true even if the credentials being used work to login to the cameras web interface. Product Steps to Reproduce  Expected Results  Actual Results Solution Reference: https://amcrest.com/forum/ip-cameras-f18/onvif-authentication-not-working-in-newer-cameras-t13723.html Re: ONVIF authentication not working in newer… Continue reading Amcrest Cameras Fail to Add as ONVIF

Cloudvue Gateway H.264/H.265 Support

Description  H.265 encoding is supported on certain Illustra cameras which have been added as model specific.  It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264.  Product 

Dropping and Creating the smartvuedb Database

Description  At times it may be necessary to drop (delete) and create the smartvuedb database.  WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product  Cloudvue Gateway Prerequisite Solution Issue the following commands from terminal ** WARNING ** WILL RESULT IN VIDEO LOSS <code>sudo service… Continue reading Dropping and Creating the smartvuedb Database

Remote Port Forwarding using the Reverse Tunneling Script

Description  At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera.  The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script.  Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script

Troubleshooting 100% Smartvue Partition Disk Space Usage

Description  The Disk Space Use% for the partition mounted as /smartvue should not reach 100%.  If it does odd behavior too include loss of live or recorded video may occur.  Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database. Product  Steps to Reproduce … Continue reading Troubleshooting 100% Smartvue Partition Disk Space Usage

Cloudvue Gateway – Registration Wizard Fails to Complete

Description We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process. Product • Cloudvue Gateway Steps to Reproduce •… Continue reading Cloudvue Gateway – Registration Wizard Fails to Complete

Cloudvue Gateway Registration Wizard

Description  New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local.  This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step. Product  Basic Steps Cloudvue Gateway Registration Wizard Screenshots

Gateway Tools Designed for Cloudvue Only

Description  Gateway Tools are designed to work with Cloudvue only and will display a “Device Offline” error if launched from Cloudvue Local. Product  Steps to Reproduce  Expected Results  Popup Message “Device Offline” “Reconnect Device to Continue” Solution This is by design, use Cloudvue (www.cloudvue.com) to launch Gateway Tools STWELVE-10439