Cloudvue NVR Recorder Debugging

Description  At times it can be useful to get nvr-recorder debug level output to troubleshoot recording issue on a Cloudvue Gateway.  This can be achieved using the smv-record debug engine. Product  Solution The basic steps are: Example Tech Tip:  Support Diagnostics also captures this information in the Smartvue-smv-record.log section.

Installing storcli on a Cloudvue Gateway

Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason to proceed. sudo lshw |… Continue reading Installing storcli on a Cloudvue Gateway

Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description Prior  to the release of Cloudvue version 23.9 the error message “”Error:  Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear  when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products  Steps to Reproduce  Add a new camera either by scanning or by IP. Expected Results  Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products  Steps to Reproduce  Add a new camera either by scanning or by IP. Expected Results  Camera adds… Continue reading Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Cloudvue Gateway Camera Integrations

Description  Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their… Continue reading Cloudvue Gateway Camera Integrations

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process