Tag: Cloudvue C2C

Cloudvue – Recording Schedule Types

Post author By Tom Oakes
Post date July 5, 2023

Description

The following describes the currently available recording schedule types

Product

C2C
Cloudvue Gateway

Solution

Schedule Types

Motion

Video recording is based on motion detection and is recorded both locally on the SD (C2C camera) or HDD (Gateway) and simultaneously in the cloud

Record

Video recording is constant based on the schedule and is recorded both locally on the SD (C2C camera) or HDD (Gateway) and simultaneously in the cloud

Local Record, Cloud Motion

Record all the time locally on SD (C2C camera) or HDD (Gateway), Motion detection is recorded on the cloud

Local Record, Cloud People Detection

Record all the time locally on SD (C2C camera) or HDD (Gateway), People detection is recorded on the cloud

Local Record, Cloud Vehicle Detection

Record all the time locally on SD (C2C camera) or HDD (Gateway), Vehicle detection is recorded on the cloud

NOTE: All cloud recording requires a subscription

Tags Recording Schedule, Cloudvue Gateway, Cloudvue C2C, Schedule Type, 16256, Guest

Cloudvue Cameras Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Removing Inactive Devices

Post author By Tom Oakes
Post date June 7, 2023

Description

At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices.

Product

C2C
Cloudvue Gateway

Solution

Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

Access the customer’s account in Cloudvue Manager
Expand Video Devices and select the desired device
Expand Subscriptions and uncheck the subscription and save. (If it says checkout this should be done by the partner staff that originally created the subscription for correct prorations to be applied)
Expand Users and Remove all users from the device
For Cloudvue Gateways expand Cameras and remove all cameras from the device
Edit the Device and set the Partner and Account to Inactive (this removes the device from their manager portal and requires help from support )

Tags Cloudvue Gateway, Cloudvue C2C, Cloudvue Manager, Remove Devices, 15344, Level2

Knowledge Support Configuration Cloudvue Cloudvue Cameras Support Illustra Categories Products

Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode

Post author By Bhargav Atturu
Post date January 12, 2023

*** INTERNAL USE ***

On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints.

When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has an internet connection since one is required to communicate with Cloudvue. It does this by pinging Google.com. ICMP is blocked on the Engineering network and so the pings fail, and the camera cannot be placed in Cloudvue mode.

Workaround

Place the camera on the Corporate network. You will probably need to use a network scanner, or the camera finder in Exacq on the Corporate network to find it’s IP address.
Once the IP has been found, log into the camera and go to the Cloudvue tab. Enter the details for the Cloudvue account. The camera will enter Cloudvue Mode and require a reboot.
Now move the camera back to the engineering network, which will allow it to stream to Cloudvue.