Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts

Title Unable to Validate Mobile Phone to Multiple Accounts Description  Currently a Mobile Phone can only be validated to a single account.  Attempts to validate to a 2nd account will fail. Product  Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.… Continue reading Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts

Kantech EntraPass Go Pass App no Longer Supported by Cloudvue

Description  The Kantech EntraPass Go App Version 2.20 broke the Cloudvue integration forcing users to migrate to Cloudvue Access. The Kantech Entrapass Go App will no longer be supported for accessing Cloudvue, and the Cloudvue Access App should be used instead. Product  Cloudvue Access AppEntraPass Go Pass AppKantech panelless ioSmart Bluetooth Card Readers Solution Kantech… Continue reading Kantech EntraPass Go Pass App no Longer Supported by Cloudvue

Installing Cloudvue Access App

Description  Instructions for installing the Cloudvue Access app for both Android and Apple devices. Product  Solution Android iOS Verify The Device Once Installed you must first verify your mobile device before being able to control devices

Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Description  Customers have reported that they are unable to unlock doors using previously enrolled  ioSmart readers in panelless mode.  In addition users are unable to enroll new readers.  Engineering is aware of the issue and a fix will soon be pushed to all controllers. Products CloudvueCloudvue Access AppCloudvue Mobile AppEntraPass Go Pass AppKantech panelless ioSmart… Continue reading Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Kantech EntraPass Go Pass no Longer Shows Panel-less ioSmart Bluetooth Card Readers

Description  The Kantech EntraPass Go Pass App Version 2.20 has broken the Cloudvue Integration and customers are no longer showing panel-less ioSmart Bluetooth Card Readers resulting in them being unable to unlock doors. Product  EntraPass Go Pass App version 2.20Kantech panel-less ioSmart Bluetooth Card Readers Solution Please advise customers they will need to install the… Continue reading Kantech EntraPass Go Pass no Longer Shows Panel-less ioSmart Bluetooth Card Readers