Tag: Cloud Drive V2.0

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Knowledge Support Support exacqVision Server Categories Products

Cloud drive relies on the bit rate, not the quality when archiving the cameras.

Description

When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality.

Example:

You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.

  • If you click on that subscription for the selected camera, it will show you that the Max bitrate is 4096 Kbps.
  • On the Exacq side, you must select the max bit rate or the constant bit rate to be 4096kbps, as shown in the following picture.
  • Otherwise, you will get the following error in the logs. 
10/7/2022 12:15:51.577 PM  (GMT-4:00)     ArchivePI     Verbose     Poll cloud drive subscriptions

10/7/2022 12:15:52.490 PM  (GMT-4:00)     ArchivePI     Verbose     Found 0 subscriptions on nvr 72395

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Verbose     Found 20 cameras on nvr 72395


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52486 with mac 08626682a697_1573632 (Camera 2)


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52490 with mac 08626682a697_1573888 (Camera 5)


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52494 with mac 08626682a697_1574144 (Camera 3)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52498 with mac 08626682a697_1574400 (Camera 4)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52502 with mac 08626682a697_1574656 (Camera 1
Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories

Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only

If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client.

The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And search for archived videos.

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories

How to search the archived data on Cloud Drive V1.0

How to search the old archived data on Cloud Drive V1.0 while you are using Cloud Drive V2.0 on ExacqVision Server

  1. Disconnect the Client from the server. (This machine+client will ONLY be used for searching 1.0 moving forward)
  2. On another client/machine, delete the Archiving -> Cloud Drive (Legacy) target.
  3. Create and configure the new Archiving target pointing to Cloud Drive 2.0.
  • All clients, except the one from “Step 1” can search Cloud Drive 2.0.
  • DO NOT reconnect that client to the server. You will lose the ability to search for 1.0 videos.
  • Don’t delete the server from the systems page or you will lose the saved configs.
  • The Client can be closed, it just cannot reconnect to the server.