Issue Both Axis and Pelco depend on OpenGL for dewarping. If dewarping is not working for a Windows client because of GPU driver issues you can use the following open source Mesa3D software OpenGL drivers as a work around. This will basically use a software implementation of OpenGL to do the dewarping which is really… Continue reading Dewarper Workaround
Tag: Client
PTZ problems with Axis Control Queue enabled
Steps PTZ control behavior using the exacqVision Client can become erratic with Axis cameras if the “PTZ Control Queue” has been enabled in the camera’s web browser. This is required in order to be able to use the camera’s “Guard Tour” feature. <br> Axis has resolved this issue with a firmware change. This has been… Continue reading PTZ problems with Axis Control Queue enabled
How To Export/Import Client Settings File on a Client Computer
You may export your client settings for import on another client system. Importing client settings saves time in making manual changes to each client instance. Client settings include things such as systems listed on the ‘Add Systems’ page, joystick settings, theme settings. Whether exporting or importing the client settings file, this is found in Configuration… Continue reading How To Export/Import Client Settings File on a Client Computer
How to Configure No Close Client Usage
Beginning with version 9.4, the exacqVision Desktop Client offers the ability for administrators to prevent users from deactivating an Event Monitoring profile. In previous versions, when an Event Monitoring profile was active a user could accidentally deactivate the profile by navigating away from it or by closing the client window. With Client 9.4 or higher,… Continue reading How to Configure No Close Client Usage
Downgrading Software on Ubuntu/Linux OS
Ubuntu/Linux uses the ‘gdebi’ package installer to run .DEB packages. This will automatically check if you are attempting to install an older package than is already installed and warn you if a newer version is already installed. If you choose to downgrade the version of your ExacqVision Server, Client, or Web Service software you will… Continue reading Downgrading Software on Ubuntu/Linux OS
Uninstalling Software on Linux (Ubuntu)
In certain circumstances, such as a broken or mis-configured software package, it may be necessary to uninstall the ExacqVision Server, Client or Web Service software. On Linux (Ubuntu) this can be accomplished via the Synaptic Package Manager. But if that is not installed or you are unsure how to find or use this, an uninstall… Continue reading Uninstalling Software on Linux (Ubuntu)
Issues Updating IP Settings using the exacqVision Client
In various versions of exacqVision, version 8.8 and earlier, we have seen issues updating the IP settings on Linux servers using the exacqVision client. If you run into this issue, you can confirm the settings applied or change the settings using the method below. The exacqVision Client reads from the Interfaces file so if this… Continue reading Issues Updating IP Settings using the exacqVision Client
How to update the M-Series recorder
** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. M-Series recorders currently can be updated using two methods. ** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. <br> Related Articles <br>
Cannot clear a “Power Supply” alarm with USB DIO module attached
The alarm is being generated by the USB DIO module attached to the system. To remove: Windows If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this… Continue reading Cannot clear a “Power Supply” alarm with USB DIO module attached
exacqVision Export Video File Types
Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats. Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.… Continue reading exacqVision Export Video File Types