Tag: Client

Samsung SNB-3002 Camera Allows Only Motion Non-detection Areas

Symptom Samsung SNB-3002 cameras allow you to define non-detection motion areas. This is the opposite of most Samsung cameras, which allow you to define detection areas. There is no indication in exacqVision Client that an SNB-3002 camera motion window defines non-detection areas. <br> Workaround When using exaqVision Client to configure a motion area for an… Continue reading Samsung SNB-3002 Camera Allows Only Motion Non-detection Areas

Axis Digital Autotracking

What is Axis Digital Autotracking? It is an automatic tracking of moving objects. For a detailed explanation and a list of Axis devices that support this feature, go to http://classic.www.axis.com/products/autotracking/index.htm. <br> Axis Digital Autotracking Feature Support exacqVision 7.0 (scheduled for June 2015) adds support for the Axis Digital Autotracking feature. <br> Is it enabled by default?… Continue reading Axis Digital Autotracking

Native Streaming in the Web Client

Affected platforms exacqVision 7.2 or later <br> Description exacqVision 7.2 introduces native h.264 video streaming to the web client. When a browser session connects to the web service, the browser and web service negotiate whether transcoding or native streaming will be used. The following logic describes how this is negotiated: If the browser does not… Continue reading Native Streaming in the Web Client

Line Expected Mac Client Error

Problem When opening the Mac client the user sees an error dialog box appear stating something similar to “file, line X: ‘-‘ expected”. This is caused by a corrupted client configuration. <br> Steps to fix Close the exacqVision client.Open “Finder” from the Mac desktop.From the desktop menu bar, open the “Go” menu and select “Go… Continue reading Line Expected Mac Client Error

Browser Client behavior with privacy mode

Description Most modern browsers provide a privacy mode for viewing web sites (e.g. “Incognito Mode” for Chrome, “Privacy Window” for Firefox, “InPrivate Window” for Edge). These privacy modes all operate on the same core principles, by not allowing any data generated by that browser window to persist once it is closed. The web client stores… Continue reading Browser Client behavior with privacy mode

Axis plugin motion detection alarm event might not expire

Description Setting a Record Video via Video Motion Event will not clear on an Axis Q6114-E camera running Edge software. <br> Tested Version Edge 7.6.1.93449Firmware 6.20.1Client 7.6.4.94409 <br> Platform Edge <br> Steps to reproduce Set a Motion Window on the camera via the ClientConfirm Motion Detection is functionalCreate a new Event in Event Linking –… Continue reading Axis plugin motion detection alarm event might not expire

Server may emit unnecessary duplicate config and cause the Client to flicker

Description Particularly evident with advanced h.264 branch. On any config update from client or evAPI, StreamPI unnecessarily emits the full, cached, master config document to all connected clients/evAPI instances. This unnecessary emit will either indicate or not indicate the applied update, depending on how long the update takes to be applied. In the case of… Continue reading Server may emit unnecessary duplicate config and cause the Client to flicker

Vivotek factory default codec is set to SVC

Some Vivotek camera factory defaulted codec is SVC (Scalable Video coding) which is an extension of H264 that we do not support. When the camera is in this mode, the plugin fails to stream video and stays in the “connecting” state. Also were not be able to change the codec setting from the client. The… Continue reading Vivotek factory default codec is set to SVC

ESM needs to use port and address when building xdv for client

Description If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers. <br> Tested version 4.9.23 <br> Platform All <br> Steps to reproduce Add multiple servers on ESM with same IP Address and different… Continue reading ESM needs to use port and address when building xdv for client