Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup
Tag: Client
LDAP Users Cannot Create User Views
Title LDAP Users Cannot Create User Views in Exacqvision Client Description Users logged in using LDAP cannot create user views in the exacqVision Client Product exacqVision Client Steps to Reproduce Login in as a exacqVision (not LDAP) userCreate a user view if there aren’t anyThere needs to exist at least one user view… Continue reading LDAP Users Cannot Create User Views
Audio Out of Sync on Exported AVI Files
Title Audio Out of Sync on Exported AVI Files Description When playing back exported AVI files the audio is out of sync. Product exacqVision Client Steps to Reproduce From exacqVision Client export a file containing both Video and Audio saving as AVI Playback the the AVI file Expected Results Audio is synced with… Continue reading Audio Out of Sync on Exported AVI Files
Manually Adding an exacqVision Client Shortcut to a Linux Desktop
Description Steps to create a desktop shortcut launcher for the exacqVision Client for either Ubuntu 18.04 or 20.04 Product exacqVision Client Solution <br>
M-Series – Updating exacqVision Software
In order to comply with the NDAA “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Note: The exacqVision Client version should not be… Continue reading M-Series – Updating exacqVision Software
Issue in client with higher resolution cameras
When using a 4K camera with a resolution of 8192X1728 or 4096X864 the video is pixelated. Changing the resolution of the camera to 2048X432 or lower shows the image unpixellated. This will be fixed in the December quarterly Client release 21.12.X **Observed on Axis Q3819-PVE**
CSV Imports Exceeding IP Licenses
For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:Enhancement – Added support… Continue reading CSV Imports Exceeding IP Licenses
2018-06-26 – Video Walls and Video Push Explained
Video Displayed in Only One Video Window in Multi-window Layout in Linux (OpenGL Issue)
An old exacqVision system with Supermicro C2 installed has been seen to display video in only one of 16 video panels in 4×4 mode. Changing the VGA Acceleration mode from Auto to None resolved the issue.
Enabling Legacy Authentication Mode
*** INTERNAL USE *** With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password. <br> This procedure should be used only by Exacq Technical Support. Double-click on… Continue reading Enabling Legacy Authentication Mode