Tag: Client

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Knowledge Support Support exacqVision Client

LDAP Users Cannot Create User Views

Title

LDAP Users Cannot Create User Views in Exacqvision Client  

Description 

Users logged in using LDAP cannot create user views in the exacqVision Client  

Product 

exacqVision Client  

Steps to Reproduce 

  • Login in as a exacqVision (not LDAP) user
  • Create a user view if there aren’t any
    • There needs to exist at least one user view for a non-LDAP user first
  • Login to the client as an LDAP user
  • Highlight User View and then click new
  • Add a camera and name the view
  • Click on Apply
  • View disappears either immediately or when you navigate away from page

Expected Results 

  • View is created 

Actual Results 

  • View is not created

Solution

  • The defect has been found and the fix will be available in exacqVision Client 22.06.xx.  
  • Current workaround is to create the view under System View instead
  • There is also a build available, version 22.03.102
  • See trac ticket #23444 for additional details

Categories
Knowledge Support Support exacqVision Client Categories Products

Audio Out of Sync on Exported AVI Files  

Title

Audio Out of Sync on Exported AVI Files  

Description 

When playing back exported AVI files the audio is out of sync.   

Product 

exacqVision Client  

Steps to Reproduce 

  • From exacqVision Client export a file containing both Video and Audio saving as AVI 
  • Playback the the AVI file 

Expected Results 

  • Audio is synced with Video

Actual Results 

  • Audio is not synced with video

Solution

  • The defect has been found and the fix will be available in exacqVision Client 22.06.xx.    
  • Current workaround is to roll back to exacqVision Client version 21.12 or export using a different file type.   
  • There is also a build available, version 22.03.102   
  • See trac ticket #23442 for additional details
Categories
Knowledge Support Support exacqVision Client

Manually Adding an exacqVision Client Shortcut to a Linux Desktop

Description 

Steps to create a desktop shortcut launcher for the exacqVision Client for either Ubuntu 18.04 or 20.04   

Product 

exacqVision Client  

Solution

  • Right-Click on an empty spot of the desktop
  • In the pop-up window select Create Launcher
  • Set the Type: as Application
  • Set the Name: exacqVision Client
  • Set the Command: /usr/local/exacq/client/edvrclient
  • Note: This can be manually entered or by selecting Browse …
  • If using Browse… Navigate to the following directory
  • Other Locations > Computer > usr > local > exacq > client
  • Select the file edvrclient then click Open
  • Set the Comment: (optional) Launch exacqVision Client
  • Click on the Icon and select Other Locations > Computer > usr > local > exacq > client
  • Select the file vision.ico then click open
  • The exacqVision Client blue V icon should appear
  • Click Ok to close the Create Launcher window and return to the desktop
  • The exacqVision Client shortcut should now be on the desktop 

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Categories
Knowledge Support exacqVision Client exacqVision Server exacqVision Webservice

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported.

  1. Install or upgrade exacqVision Server, exacqVision Client and exacqVision Web Server to version 20.03
  2. Upgrade exacqVision Server and exacqVision Web Server to version 21.09.

Note: The exacqVision Client version should not be updated past version 20.03

Upgrade Paths

Local Client – 20.03 only
Server – 20.03 > 21.09 or above
Web service – 20.03 > 21.09 or above

Additional Resources

Knowledge Base Article #1580 “How to update the M-Series recorder”

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Knowledge Support Support exacqVision Client Categories Products

Issue in client with higher resolution cameras

When using a 4K camera with a resolution of 8192X1728 or 4096X864 the video is pixelated.

Changing the resolution of the camera to 2048X432 or lower shows the image unpixellated.

This will be fixed in the December quarterly Client release 21.12.X

**Observed on Axis Q3819-PVE**

Categories
Knowledge Support Configuration Documentation Support exacqVision Client Products

CSV Imports Exceeding IP Licenses

For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV

Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:
Enhancement – Added support for importing cameras with multiple inputs.

This is the Licensing Miscalculation Referred to.

One problem you might encounter is that when adding the input to the CSV file it should not say INPUT 1, 2,3,4. to allow the Input Name to show up correctly.

The input name should only be 1,2,3,4.
See below example:

The reason why is that we convert that field to a number and when the camera comes back we match that number to the input number on the camera to determine if it’s the right input to set the name on.

Below is an example of what happened after we included the ability to import multi head cameras into the import of the CSV file.

Select the CSV file under “Camera Import” and it correctly identifies the columns (including Input) as shown in Fig 1.

The client correctly counts the camera as only one license. Though it says it imported 4 Cameras and confirmed it only used a single license shown in Fig 2.

The camera shows up only one time in the “Add IP Cameras” list. Fig 3.

The camera correctly shows four inputs under the “Camera Recording”. But it did not import the names. Fig 4.

As seen in Fig 3 The INPUT Column need to only add 1,2,3,4 and Not Input1,2,3,4.

Categories
Video Library Demo exacqVision Client Categories Products

2018-06-26 – Video Walls and Video Push Explained

Categories
exacqVision Client Categories Products

Video Displayed in Only One Video Window in Multi-window Layout in Linux (OpenGL Issue)

An old exacqVision system with Supermicro C2 installed has been seen to display video in only one of 16 video panels in 4×4 mode. Changing the VGA Acceleration mode from Auto to None resolved the issue.

Categories
Knowledge Support Support exacqVision Client Categories Products

Enabling Legacy Authentication Mode

*** INTERNAL USE ***

With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password.

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This procedure should be used only by Exacq Technical Support.

Double-click on the LegacyAuthentication.xdv file, which should be associated with exacqVision Client, to open it. This file can be found in the following directories:

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Windows: ../exacqVision/Client/LegacyAuthentication.xdv
OSX: ../edvrclient.app/MacOS/LegacyAuthentication.xdv
Linux: /usr/local/exacq/client/LegacyAuthentication.xdv

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When this file is opened, the temporary admin password is enabled and can be reset. To enable the new Authentication mode, close and re-open exacqVision Client.

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Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Using NFS Protocol for Archiving

Archiving using NFS protocol instead of SMB protocol is possible starting with exacqVision Server 6.9.11 and exacqVision Client 6.9.14. However, the following steps might be required to enable NFS archiving functionality.

NOTE: Existing archive target configurations cannot be changed to use NFS. In those cases, a new archive target configuration must be created.

Linux

  1. Install the nfs-common package with sudo apt-get install nfs-common
  2. Restart evServer daemon with sudo service edvrserver restart
  3. Use 6.7.x.x exacqVision Client to configure the NFS share. The share name MUST immediately follow the archive target IP/Hostname. This means that the NFS share name might have to be exported at the root / of the NFS server.

Windows

Windows XP:

NFS client is not supported.

Windows 7 Embedded / Enterprise / Windows 7 Professional:

  1. Use the legacy control panel. Open Start Menu and start typing “control” to find and click it.
  2. Control Panel => Programs and Features => Turn Windows features on or off.
  3. Check “Services for NFS” and click OK (includes both admin tools and Client for NFS).
  4. Verify that “Client for NFS” is now listed in Services control panel. Make sure it’s set to automatic start and start it.
    (Refer to ​https://graspingtech.com/mount-nfs-share-windows-10/)
  5. Restart exacqVision Server service.
  6. Using the exacqVision Client, go to the Archiving panel, click New button, and verify that NFS is now available in dropdown alongside SMB.

Windows Server 2008 R2 and 2012:

  1. Enable Services For NFS through the Server Manager’s Add Roles wizard.
  2. Using Service Manager, change the Client for NFS service’s Startup Type to Automatic.
  3. Execute the following command: nfsadmin client start.
  4. Restart the exacqVision Server service.
  5. Configure the NFS archive target using exacqVision Client and specify the NFS share type.

Windows Server 2016:

  1. Use the legacy control panel. Open Start Menu and start typing “control” to find and click it.
  2. Control Panel => Programs and Features => Turn Windows features on or off.
  3. Server Manager will appear and Add Roles and Features Wizard will appear.
  4. On “Before You Begin” panel click Next.
  5. On “Installation Type” panel select “role-based or feature-based installation” and click Next.
  6. On “Server Selection” panel select local server and click Next.
  7. On “Server Roles” panel just click Next to retain current settings.
  8. On “Features” panel check “Client for NFS” and click Next.
  9. Confirm and allow it to install.
  10. Verify that “Client for NFS” is now listed in Services control panel. Make sure it’s set to automatic start and start it.
    (Refer to ​https://www.server-world.info/en/note?os=Windows_Server_2016&p=nfs&f=3)
  11. Restart exacqVision Server service.
  12. Using the exacqVision Client, go to the Archiving panel, click New button, and verify that NFS is now available in dropdown alongside SMB.

Edge

  1. Axis devices do not support NFS.
  2. No manual steps are needed for other Edge devices. Simply use an updated version of exacqVision Server and Client.

S-Series

  1. Install the nfs-kernel-server package with sudo apt-get install nfs-kernel-server
  2. Restart exacqVision Server service.
  3. Using the exacqVision Client, go to the Archiving panel, click New button, and verify that NFS is now available in dropdown alongside SMB.