Description Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product Steps to Reproduce Update server from server version prior to 23.09.9.0 Expected Results Should not show video loss. Actual Results Live view would show… Continue reading Video Loss on Live View TDVR Capture Card
Tag: Client
Missing Help Menu Options
Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products Issue Expected Results Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal. Actual Results Solution This is expected behavior when the exacqVision… Continue reading Missing Help Menu Options
XDV Reference
*** INTERNAL USE *** Type Definitions The options described in the documentation below are listed in dictionary values, where possible. This is indicated by the key values listed between curly braces ‘{ }’. The key is followed by the description of the key value is colon separated, as in the following example: {key1:description1, key2:description2, …}… Continue reading XDV Reference
Deploying System Lists to Client Users
In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or… Continue reading Deploying System Lists to Client Users
Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar
Description Customer notice the toolbar with extremely large icons after updating to 23.06.2.0 Client. This was seen with multiple 4k monitor on a single client work station. Product Client 23.06.2.0 Steps to Reproduce Expected Results Update from 23.03 Client to 23.06.2.0 OR New install of 23.06.2.0 Client should not have large Toolbar/icons than previous version… Continue reading Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar
My Client changed themes or prevents me changing the theme
Description Themes were added in ExacqVision Client version 8.04, permitting the Desktop Client to be customized to an operator’s preference. With the release of ExacqVision Client 19.03, new client installs defaulted to the Light theme in place of the Classic theme. Problem Explanation With updates made to the underlying ExacqVision Client code, on Windows systems… Continue reading My Client changed themes or prevents me changing the theme
Getting Started With ExacqVision Client
Get acquainted with the ExacqVison Client software. Additional videos are available for each page and function in the client.
Exacq Client Settings
Use the Client settings page to customize the look and behavior of your ExacqVision Client software. Change the look of the video panel displays, select audio devices for 2-Way Audio use, change how video streams are managed, change client color themes, enable or disable VGA Acceleration or GPU Decoding, enable Video Push, and more.
exacqVision User Training Videos
Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos
Exacq Cloud Drive 2.0 Setup
Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup