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exacqVision Server Windows Knowledge Support Support exacqVision Client exacqVision Server Products

Video Loss on Live View TDVR Capture Card

Description 

Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable.

Product 

  • Server 20.09.9.0

Steps to Reproduce 

Update server from server version prior to 23.09.9.0

Expected Results 

Should not show video loss.

Actual Results 

Live view would show video loss.

Solution

Update to Server Version 24.03.7.0

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Products

TDVR8016E Output stops showing Video

Description

Server connected to a monitor via output form the Capture Card stops showing video on the monitor when updating to 23.09.

Product

Exacq Server 23.09

Steps to Reproduce

Output works on Server 23.06
Update to 23.09 and the Capture Card output stops showing any video on any spot monitors.

Expected Results

This should work.

Actual Results

Upon update to 23.09 the spot output off the Capture card stops showing video on the monitor.

Solution

Work Around Revert Software back to Server 23.06.

AES-735
This will be resolved in our March 2024 server release of 24.03.

Categories
Knowledge Support Support Categories Products exacqVision Hardware

How to Re-order Capture Boards with exacqVision

Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order.

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Step 1: Obtain the serial numbers from the capture boards.

  1. Open exacqVision Client and navigate to the Config (Setup) page (gear icon).
  2. In the left pane, navigate to the first capture board that is out of order.
  3. Select the capture board (such as Stretch VRC6016).
  4. Write down the serial number observed in the device information.
  5. Repeat this process for the other capture board that has changed in the order.

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Step 2: Stop the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Stop.

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Step 3: Edit Capture Board xml.

  1. Run Start > All Programs > Accessories.
  2. Right-click on Notepad and select Run as Administrator.
  3. Select File > Open. Change the search type from text to all files.
  4. Navigate to Local Disk (C:) > Program Files > exacqVision > Server.
  5. Scroll down the list and select StretchPI.xml (sdvr). Click Open.
  6. With the xml open, press Ctrl+F to open the Find window. Type serial and select Find Next.
  7. Replace the serial number of Device 1 with the serial from Device 2 using the numbers you wrote down in Step 1.
  8. Select Find Next in the Find window. Replace the serial number of Device 2 with the serial from Device 1.
  9. Press Ctrl+S to save the modified xml.

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Step 4: Start the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Start.

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Step 5: Confirm that the boards are back in the desired order.

  1. In exacqVision Client, make sure the board order has changed as desired. This will be apparent because the camera names will have changed order back to their original order from before the operating system upgrade or re-image.
  2. After this confirmation, close all other open windows.

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How-to-Re-order-Capture-Boards-with-exacqVision-1.pdf
Categories
Knowledge Support Documentation Support exacqVision Server Products

Assigning the Device Number to an eDVR Board in Linux

To assign the device number to an eDVR board in Linux, complete the following steps.
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NOTE: This process is usually required when replacing or adding boards. This is the same as using Control Center in Windows.

  1. Exit the ExacqVision software.
  2. Open the Terminal from Start>Accessories>Terminal.
  3. Type the following to stop the Exacq Service: sudo /etc/init.d/edvrserver stop
  4. Type the following: sudo /usr/local/xdvapi/bin/startxdvmods
  5. Type the following to detect an initialize the boards in the system: sudo /usr/local/xdvapi/bin/startxdvccl. This will remove the old entries for the board and check for any existing boards.
  6. Type the following to stop the XDV: sudo /usr/local/xdvapi/bin/stopxdvmods
  7. Type the following to start the Exacq Service: sudo /etc/init.d/edvrserver start

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You should now be able to launch the exacqVision software and see your boards.
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