Affected platforms
Web Service 7.2.0, 7.2.1
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Symptom
In the 7.2.0 release candidate of web service, if the machine the web service is running on does not have access to Amazon Web Services (AWS) for push notifications, the web service will crash on start.
In the 7.2.1 release candidate of web service, if the machine the web service is running on does not have access to AWS for push notifications, the web service will block other HTTP requests to the web server while trying to reach AWS, rendering the web server unresponsive.
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Workaround
If the machine does not have access to AWS (e.g. behind a corporate firewall with no Internet access) push notifications will not work and should be disabled. This ensures that the web service won’t crash or become unresponsive.
To disable push notifications:
- Login to the webservice configuration page service.web.
- Uncheck all of the power user process checkboxes (if any)
Leaving the power user processes enabled without internet access can cause the web service to not respond to any HTTP requests while it is busy trying to contact AWS services.
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Resolution
No resolution available at this time.