Tag: Camera Support

The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher.

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Symptom

When connected to a Hikvision DS-6716HQHI encoder, user sees seemingly random drops of video streams for a second or two.

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Problem

When this device detects motion, the encoder switches from the main profile to the event profile, seemingly pausing the stream. Our camera plugin detects this as a timeout of the stream and attempts a reconnect.

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Solution

1. Log into the camera’s web interface through a web browser.
2. Navigate to the Configuration > Camera Settings > Video Settings
3. In the ‘Channel No’ field, go through all 16 channels and set ‘Video Type’ for both the Main Stream (Normal) and Main Stream (Event) to ‘Video Stream’.
4. Also, verify that the Main Stream (Event) video settings are the same as the Main Stream (Normal) settings.
5. Back in the exacqVision Client, on the Add IP Cameras page, highlight any of the IP addresses for these encoders and add the following option, #getparameter_override=true.
   • So if your encoder address is listed as 192.168.0.5, change this to 192.168.0.5#getparameter_override=true.
   • If the IP is listed as 192.168.0.5#bank=2, add the #getparameter_override=true after the bank option as 192.168.0.5#bank=2#getparameter_override=true.
6. After applying these override options to all the encoder IP addresses listed, uncheck the Enable box next to each in the IP Camera List, then recheck them.

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Note: This encoder supports four audio channels, so the workaround steps may pose a problem if you are using audio from this device.

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