Categories
Knowledge Support Support exacqVision Server Categories Products

Hikvision Camera losing motion / stops recording

Description

This resolves the issue where the camera recording is stopped on motion recording schedule.

The user then has to disable and re-enable the camera for it to start recording again.

Product

Exacq, Exacq Vision Client.

Solution

User has to upgrade to 22.12 or later.

Categories
Knowledge Support Support Illustra exacqVision Client Categories Products

Illustra Flex 16MP Multisensor camera stutters in Live mode

Issue

Video from the Illustra Flex 16MP Multisensor camera “stutters” in Live mode. This “stuttering” presents as live video movement with periodic frame freezes followed by a quick catch-up to live video.

Play back of recorded video from the same streams presents no problems or “stuttering”.

This is due to a burst-like nature of streaming video frames.

Resolution

In the exacqVision Client, go to the Client Settings page.

Enable the ‘Lip Sync / Video Smoothing’ setting.