Tag: Camera Scan Results

Categories
Knowledge Support Support exacqVision Server Categories Products

The status of an input on USB module not updated if already connected when module plugged into server

Affected platforms

exacqVision 5.6.0 to 7.0

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Symptom

When a new usbdio board is detected while the server is running, and it already has an input plugged in, the status of the input will not be updated in the client.

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Workaround

Restart the exacqVision server. This will result in a brief interruption of video recording during the restart.

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Resolution

Update exacqVision to 7.2 or later.

Categories
Knowledge Support Support exacqVision Server Categories Products

Duplicate cameras returned in the camera scan results

Affected platforms

exacqVision Server 7.2.0

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Symptom

If multiple NICs are installed on the exacqVision server and one or more NICs are disconnected from the network, the camera scan may list the same camera more than once in the results.

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Workaround

Connect the NIC in the disconnected state or disable the disconnected NIC.

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Resolution

Update to exacqVision Server 7.2.2.86862 or higher